Guest User
January 17, 2024
During our trip from Ticcino to St. Moritz, we visited the Kulm Hotel St. Moritz. The hotel had a remarkable ambiance and stunning views of the snow-capped mountains. We enjoyed an evening tea at the Altitude Bar, where live music was playing. The staff was attentive and provided excellent service. We also tried the raspberry tart, which was delicious. We extended our stay and rested for the night thanks to the comprehensive package offered by Leana at the front desk. The room we were provided with had a facility for a baby cot and a picturesque view of the mountain. During dinner, we visited the Grand Restaurant, which had an elegant room with good atmosphere and excellent live piano music. The restaurant served two set menus, including buffet and fish options. We ordered Palak Paneer with Jasmin Rice, which was not prepared to our satisfaction. The server attempted to persuade us that Papadam was the Jasmin rice, which was disappointing. The Palak Paneer dish was not prepared correctly, and the second course lacked taste and presentation. The cost of a three-course meal without alcoholic beverages is approximately CHF 272 per two persons. The food and restaurant experience was rated 2 out of 5. During our trip, we had the pleasure of staying at a hotel that provided exceptional service and amenities. The hotel's breakfast buffet was not only meticulously arranged but also featured a variety of local produce and gastronomies that were impeccably presented. The staff provided top-notch service, making our dining experience even more enjoyable. We were fortunate to be accommodated in the recently renovated section of the hotel. The amenities provided were impressive and well-maintained, and the staff went above and beyond in catering to the needs of our 8-month-old baby. They efficiently arranged for a wooden baby cot, complete with a cot bed bumper, a small pillow, a baby nappy changing pad, toys, a nappy bin, a baby shower kit, and baby Rob. We were impressed with how quickly and efficiently the staff put together the entire setup in just 15-30 minutes. During our stay, we were pleased to discover that the hotel offered several valuable services for guests. One of these was a complimentary shoe cleaning service that helped us maintain our shoes' neat and tidy appearance throughout our trip. Additionally, the hotel offered a valuables deposit service at the main safe at the reception desk, which gave us peace of mind knowing that our important items were secure. One of the highlights of our trip was a horse-drawn carriage ride that we took around the city, forest, and frozen lakeside. This scenic tour lasted about an hour and allowed us to enjoy the beautiful surroundings while enjoying a relaxing ride. The carriage driver was knowledgeable and friendly, providing us with interesting information about the area and making the experience even more enjoyable. Overall, we were highly impressed with the quality of our experience at the hotel and duri