Premiere Classe Chalons-EN-Champagne Reviews
Premiere Classe Chalons-EN-Champagne
Rn 44 Route De Reims, Saint-Martin-sur-le-Pre, 51520, FranceView Hotel Details
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1 night
Premiere Classe Chalons-EN-Champagne Guest Reviews
3/5
35 review
Verified reviewsLocation3.1
Amenities3.0
Service3.0
Cleanliness3.0
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All reviews(35)
Positive reviews(5)
Negative reviews(6)
Guest User
Triple Room (1 Double Bed + 1 Single Bed)
Stayed in Aug 2022
Business travelers
18 review
Posted on Sep 29, 2022
To avoid
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Guest User
Stayed in Dec 2022
Other
Posted on Jan 31, 2023
these are a few stacked containers in the industrial area on the highway just outside the city, cheap, good breakfast but a bit of a run down atmosphere, as always it is the lady at the reception who pulls everything together and welcomes the guests in a friendly manner
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Response from Property: Dear guest, Thank you for taking the time to share your opinion about your stay with us. We hope to welcome you back soon! Kind regards,
Guest User
Stayed in Dec 2022
Family
Posted on Jan 31, 2023
We had a bad experience. We arrived at the front of the hotel, very quiet but our room was on the other side, that of the Châlons road with heavy traffic. We arrived our room door was open. The door was twisted so the wind was blowing all around. We have a room for 3 in which there were only 2 towels. The bathroom was very small. The cold/hot water setting was archaic, either we had frozen or scalding water. The walls are very very thin. We were able to follow the neighbors' discussions as well as their antics. The price, although low, does not justify all these disadvantages. It is necessary to carry out refreshment work quickly. We will not repeat our experience at all. If we had known we would have taken another hotel, even more expensive.
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Response from Property: Madam, Sir, Thank you for giving us feedback regarding your stay. Being in a process of constant improvement, the opinions of our customers are welcome. Our rooms and the equipment they contain are standard in size for our super economy category. We are sorry to read that your stay was disrupted by external noise pollution. We will be happy to welcome you during your next stay and benefit from a 5% reduction on your next reservation by downloading the Louvre Hotels Group APP. Kind regards, Sylvain G. Director
Guest User
Stayed in Dec 2022
Couples
Posted on Jan 31, 2023
The pros: clean room and good breakfast. Parking nearby. The -: small room and very small bathroom! The building deserves an exterior refresh. a little expensive at night given the comments.
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Response from Property: Madam, Sir, We thank you for taking the time to share your opinion. All our rooms include an individual bathroom with shower, sink, toilet, bath towels and shower gel/shampoo dispenser. We are happy that you enjoyed the breakfast served as an all-you-can-eat buffet, varied with quality products: 100% pure orange juice, croissant, milk bread, fresh baguette, Breton bar, sandwich bread wholemeal, compote, yogurt, butter, semi-salted butter, honey, spread, jams and a wide choice of hot drinks at the price of €6.50 per person. We hope to see you very soon. Please accept, Madam, Sir, our distinguished greetings.
Guest User
Stayed in Dec 2022
Family
Posted on Jan 31, 2023
For the first time in this establishment, I was surprised to see that access to the rooms is from the outside. After all why not ? But that was without taking into account the door to bedroom no. 3 which, although it was closed correctly, reveals a "light" between it and the wall, therefore a draft, +++ noise from vehicles passing by. the national road next to it... To be relatively calm, we had to push it all the way and put a suitcase to block it. In short, a pretty mediocre night... Quite simple buffet breakfast but it was good. The plus of the service: we forgot something in the room and knowing that we would be near the establishment the next day, we called reception who put it aside until our visit.
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Response from Property: Sir, We thank you for taking the time to share your opinion. We are sorry for the inconvenience caused by the proximity of the road. Our establishment is easily accessible from the RN44 located close to shops and restaurants. Our breakfast at €5.90 per person is served as an all-you-can-eat buffet, varied with quality products: 100% pure orange juice, croissant, milk bread, baguette, Breton bar, wholemeal sandwich bread, compote, yogurt, butter, semi-salted butter, honey, spread, jams and a wide choice of hot drinks. We care about the satisfaction and well-being of our customers. We hope to see you again very soon. Please accept, Sir, our best regards. Sylvain G. Director
Guest User
Stayed in Dec 2022
Business travelers
Posted on Jan 31, 2023
Noisy, humid and not at all soundproof, disrespectful neighbor, at 11 p.m. a dog barks until midnight, people on the first floor party until 12 a.m., the date of the reception is really not friendly,
Original TextTranslated by Google
Response from Property: Madam, Sir, We thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, because they help us to improve our services on a daily basis. Customer satisfaction is our priority, but apparently we didn't get it right this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers enjoy every day. Please accept, Madam, Sir, our distinguished greetings. Sylvain G. Director
Guest User
Stayed in Dec 2022
Travel with friends
Posted on Jan 31, 2023
Simple and basic room, worthy of a first class! The hotel still provided towels, which was appreciated! Too much smell in the room and the wall is not very well insulated! But considering the price, we can't ask for more! =)
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Response from Property: Madam, Sir, We thank you for the review you left on our hotel. We are delighted that you enjoyed your stay. We hope to welcome you again very soon. Please accept, Madam, Sir, our distinguished greetings. Arthéllais
Guest User
Stayed in Feb 2022
Couples
Very Good
Posted on Mar 6, 2022
A little noisy environment but we were very well received. The outdoor terminal was out of order and we had to call reception, the person came quickly and in a very pleasant manner despite the late hour. Likewise the next day for breakfast, the second hostess was also very friendly.
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Response from Property: Madam, Sir, We thank you for taking the time to share your opinion. A smiling welcome is our priority, I will share your compliments with my team. We hope to see you very soon. Please accept, Madam, Sir, our distinguished greetings. Sylvain G. Director
yvescool
Stayed in Sep 2024
Business travelers
Posted on Oct 12, 2024
Horrible hôtel, à éviter ! Le personnel est accueillant et sympathique au service du client Mais les chambres, c'est une catastrophe, cela sent très mauvais. Le petit déjeuner très industriel. Le personnel est accueillant et sympathique au service du client Mais les chambres, c'est une catastrophe, cela sent très mauvais. Le petit déjeuner très industriel.
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Response from Property: Bonjour, Merci d’avoir partagé votre retour. Je trouve cependant votre commentaire très sévère et ne reflétant pas la réalité que nous constatons habituellement. Un accueil souriant et chaleureux est l’une de nos priorités, et je vais transmettre vos compliments à mon équipe. Comme vous l'avez indiqué, notre équipe est au service des clients. Si vous étiez venu nous voir durant votre séjour, nous aurions pu trouver des solutions pour améliorer votre confort. Toutes nos chambres comprennent une salle d’eau individuelle avec douche, lavabo, toilettes, draps de bain et distributeur de gel douche/shampoing, et elles répondent aux standards de confort de notre classification hôtel 1 étoile. Concernant le petit-déjeuner, nous proposons un buffet à volonté pour 6,90€, avec un choix varié et des produits de qualité : jus d'orange 100 % pur jus, croissants, baguette, cake, pain de mie complet, compotes, yaourts, beurre, miel, pâte à tartiner, confitures et une large sélection de boissons chaudes. Nous restons bien entendu à votre disposition lors de votre prochain séjour pour nous assurer que votre expérience soit plus agréable. Cordialement, Sylvain
mayc4321
Stayed in Aug 2024
Solo travelers
Posted on Sep 6, 2024
hôtel mal placé à coté axe routier très fréquenté donc bruit toute la nuit auquel s ajoute la télé des voisins et les braillards dehors première classe classique très cher pour sa catégorie je tiens à remercier la gentille et accueillante hôtesse bon lit ,assez de linge mais impossible de se connecter wifi
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Response from Property: Cher client, Nous vous remercions d'avoir partagé votre expérience et pour vos aimables commentaires concernant notre collaboratrice et le confort de votre lit. Nous sommes toutefois désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes en raison du bruit et des difficultés rencontrées avec la connexion Wi-Fi. Sachez que notre équipe est pour vous assister. Si vous aviez signalé les nuisances sonores ou les problèmes de connexion, nous aurions été ravis d'intervenir immédiatement. Nous aurions pu vous aider à accéder à notre Wi-Fi gratuit et veiller à ce que les autres clients respectent le calme nécessaire pour le repos de chacun. Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience plus sereine. Cordialement,
Guest User
Stayed in May 2024
Other
Posted on Jun 2, 2024
Hôtel très décevant,trop bruyant,manque d'hygiène,travail mal fait dans les chambres,chambre qui donne sur l'extérieur directement, Petit déjeuner médiocre, extérieur dévasté,femme de chambre irrespectueux en verre les clients,de beau matin ,je le suis fait réveille par des urlement au sujets des femme de chambres et des histoires de coucherie sur leur propre lieu de travail,jamais vue ça , fuyez cette hôtel,prix de chambre vraiment excessive pour ce que sais .
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