Guest User
January 31, 2023
Back at the ACM for a work trip, after being away for 2 years due to the pandemic. It used to be excellent, but I was sad to see it's slipped. On a positive, the rooms and facility were clean and beds are very comfortable, and room was quiet. However, management has clearly tried to cut costs since the last time I was there by cutting service and quality in areas that made them standout vs other chains and options in the area. 1) The breakfast used to be great - served from a menu by friendly servers, and great quality (avocado toast, a nice latté etc) . Now, it's still $15 but downgraded to motel-like self-serve buffet - cereal in plastic cups, packaged cereal bars etc and the espresso machine is gone !!! 2) I found after day 3 that there is no servicing of the rooms unless you ask for it - and even then, one day it didn't happen after I had requested it. 3) Front desk service unsmiling/indifferent. I hope that management will be able to re-consider these elements and again spend on quality, because it's what makes the AC brand different from other hotels.