This place was not finished. It was under construction when my girlfriend and I arrived.
It was quite sketchy, the whole first floor was under construction so they could not offer first-floor accommodations which I told them was necessary due to a condition I suffer from, I can not do elevators nor stairwells too confining for my health.
That is against the rules to not offer what a customer requires and to keep my money when I told them twice no to rooms 205 and 305. Both rooms smelled like they were just painted and the smell would give anyone a headache. The salesperson told us to open the window, In the middle of the winter in CANADA. We are visiting from Florida, it's cold for us. Then to be told to open a window. What kind of service is this?
I asked for my refund and the agent would not speak to me any longer.. So rude,, so uncalled for, and both my girlfriend and I DID NOT FEEL SAFE. The hotel was not ready to be rented and they are now keeping my money.. I will call the CEO of Wyndham and complain about this situation.
Letting two women be visiually harrassed by the men working and knowing that they have access to our room two single women. NO WAY WOULD I STAY nor even consider another Wyndham property ever again.
That employee needs to leave the establishment.
I plan to call back and ask for the manager because just refund is not enough in my opinion! Harassment should never be felt by a guest!!!