Residence le Terral - Vacancéole Reviews

We arrive, the room is not ready, when we arrive in the room we have to make our beds ourselves with only two covers placed on the bed, no cleaning during the stay, no provision of clean towels during the stay  but otherwise very friendly staff 

Our stay was very disappointing. We opened the door to our studio no. 28, the smell of dead mice or rats coming from the bathroom was horrible to bear. We turned on the television, nothing worked at first then we found 3 or 4 channels: we notified the staff at reception who had to come and see... nothing was done. The shower not clean: hair and dirty joints plus completely oxidized and rusty shower head yuck! a wet towel was drying on the heated towel rail! We just slept from midnight until 6:30 a.m. when we had to make our own bed. Never before seen, we are used to traveling... we have never had to make our bed which was on a low base with four slatted legs! In the morning, we did not have bowls to have our breakfast. (just 2 mini cups in the cupboard) and the kettle bottoms with scale. We are really disappointed! we had to go and have breakfast elsewhere! It was the gentleman’s birthday, it wasn’t a nice memory! We who came to spend 3 days in Montpellier Sète! We request reimbursement for our stay and count on your good understanding and commercial respect!

Thank you so much

Recommended

Hfjj

We were given a room with a view of the hotel's plumbing (i.e. a wall and pipes). Is it because we are ******* or from abroad ????

The welcome was rushed, the staff did not always respond to our hellos. The change in access code was not notified to us, we were stuck outside one evening. The parking lot is too small. A large proportion of residents live there monthly or year-round.

Well located residence but big surprise one afternoon in the swimming pool with the presence of a woman in a burkini despite the regulations prohibiting it. It was visible to everyone, even the reception who did nothing to prohibit it. The next day, another in a burkini bathed there peacefully. It doesn't make you want to go to the swimming pool.

I'm not very satisfied. Household Boff. Very very dirty broom that I cleaned - clean the air vents - hob does not work - fridge that I had to clean too much ice in the small tray so ended up leaking water at the bottom fridge - 2 beds instead of a double bed - no swimming pool - paid spa

review the cleanliness and bedding, no answer on the phone for 2 weeks but value for money ok there was never anyone at reception unfortunately on the other hand it is well located despite the distance

The staff is really great, listens and finds solutions But the cleanliness of the accommodations upon arrival I really didn't like I think an inventory would be great and the swimming pool I think it could be better But I had a good time vacation even though family residence

A word of advice, trust all the negative comments regarding this establishment. I didn't take it into account and I should have. What to start with ? Arrival on site; very poorly marked on the GPS so you will necessarily take the wrong exit. Once found no indication beforehand so no code to access the parking lot in our possession luckily a lovely resident gave it to us. At reception we were given 2x room keys not yet cleaned so off we went for the return trips being loaded and exhausted from the journey it wasn't the best. A little nod to the housekeeping staff who were adorable. Arriving in a “cleaned” room (finally) we had to make our bed because there is a new rule in the establishment if you want your bed made, sheets cost €12! The biggest joke ever seen. I am told that it is not a hotel but rather like an apartment hotel but having stayed in this type of establishment I do not see any resemblance I have never made my bed when arriving in an apartment city. Having taken less than a week they were fortunately included because otherwise you have to pay for sheets and towels. The room is dirty, the mattress very thin so hello back pain, the repeated slamming of doors.. you have to take out the trash yourself.. The swimming pool is certainly a plus but a playground so don't count on it to relax.Parking with very little space so if you arrive a little late good luck.Spa at an additional cost

To avoid completely!! No respect, deplorable cleaning in the apartment to the rules of the establishment, accommodation taken with serenity option for cleaning, arrives on site, the floor and greasy jam stuck on the bedside table, a full bathroom hair and hair, disgusting toilets, breakfast and to flee, people are not friendly, and are rarely on site except a "security agent" on site but spend time on a Quechua chair smoking a shisha so okay...

Negative: You have to make the bed and take out the trash. The Nordic was very dirty, we had to take some blankets to solve it. Very fair cleaning. Positive: very friendly treatment. Pool good