Hôtel Mercure Paris Ouest Saint-Germain
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Saint-Germain-en-Laye
Hôtel Mercure Paris Ouest Saint-Germain
11 Av. des Loges, Saint-Germain-en-Laye, Ile-de-France 78100, France
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Refurbished with an all-new look in 2022, the Mercure Saint-Germain-en-Laye hotel straddles town and country, on the edge of woodland and mere yards from the Castle. Relax and unwind in an authentic new retreat featuring cheery open areas: a cinema-lounge, library, bar, A l epicerie restaurant, fitness room and adaptable meeting rooms.Show More
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Highlights
Varied breakfast
Free parking
Lots to do
Pets welcomeAmenities
Public parkingFree
24-Hour Front Desk
Luggage StorageFree
Bar
Restaurant
Bicycle Rentals
Multi-Function Room
Wake-Up Call
All Amenities
Property Description
Refurbished with an all-new look in 2022, the Mercure Saint-Germain-en-Laye hotel straddles town and country, on the edge of woodland and mere yards from the Castle. Relax and unwind in an authentic new retreat featuring cheery open areas: a cinema-lounge, library, bar, A l epicerie restaurant, fitness room and adaptable meeting rooms.
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3.5/5
Cleanliness3.5
Amenities3.5
Location3.5
Service3.5
All 29 Reviews
Surroundings
Airport: Paris Orly Airport
(38.5 km)
Airport: Paris Le Bourget Airport
(41.6 km)
Train: Saint-Germain-en-Laye Station
(640m)
Train: St-Germain-Gde-Ceinture
(1.8 km)
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Rooms
Guest Reviews
Services & Amenities
Policies
3
Standard Twin Room
2 Single bed
Non-smoking
Air conditioning
Minibar
Towels
Private toilet
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7
Standard Room with Double Bed
1 Double bed
Non-smoking
Air conditioning
Minibar
Towels
Lowered sink
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6
Superior Room with Double Bed
1 Double bed
Non-smoking
Air conditioning
Minibar
Towels
Private toilet
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Superior Triple Room
1 Sofa bed and 1 Queen bed
Non-smoking
Sofa
Wi-Fi in room
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2
Standard Single Room
1 Single bed
Has window
Non-smoking
Connecting rooms
220V power outlet
Stair-free main entrance
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Guest Reviews
3.5/5
29 reviews
Verified Reviews- Cleanliness3.5
- Amenities3.5
- Location3.5
- Service3.5
Average for similar properties in Saint-Germain-en-Laye
AI Summary
Guests praise the friendly, professional service and convenient location near the city center and public transport. They also enjoy the clean, continental-style breakfast in a lovely garden setting.
Guest User
November 3, 2024
Arrived in Paris late at night two weeks ago, for our wedding anniversary celebration. I had booked this hotel in July, 2024 after reviewing a very glossy web site that after all was a trap of $320 USD a night. The room was dirty (soiled rugs, towels, food leftovers and an unpleasant odor). With my wife in tears we left immediately. With the assistance of the front desk I got the full refund.
Guest User
August 20, 2024
Problems with a privileged room that cost ~400EUR/night: 1. When the AC is running, it makes a noise at an interval of 2 mins. When it is shuts down, the noise remains and the frequency reduces. We were told that all the rooms of this hotel have this problem. Video attached. 2. Toilet and bathroom doors don't close. Videos attached. 3. Bathroom window had somebody's underwear in the window sill. Video attached. Video attached. 4. Water boiler already had leftover water from before and therefore is now moldy. Picture attached. 5. Only one chair in the room. No facilities to sit and relax except for the bed - this is unhygienic. Picture attached. 6. Shower cap is of low quality. It simply burst when I tried to open it. Pic attached. 7. Shower head and shower knob are broken. Pictures attached. 8. Coffee machine is available but no suitable coffee capsules to make use of the machine. Pic attached. 9. Rooms aren't sound proof. We woke up multiple times in the middle of the night and very early in the morning due to the noise from the corridor.
Guest User
February 7, 2024
This Mercure is really as bland as a hotel can get. It’s extremely outdated. My room (which was the higher end room - privileged I think it’s called), had a black and stained carpet, green painted walls and pink tiles in the bathroom. The design is clearly horrible but it’s also worn out and a bit dirty. The breakfast was at least pretty good. All that for €235. I will not come back here.
Guest User
June 8, 2022
Was in Paris years ago and walked into the courtyard of this hotel and always wanted to go back there to stay - fast forward to 2022 and had a wonderful 5 night stay. Beautiful hotel with a lovely garden area and great breakfast. Service was perfect and always helpful. LOVE that we got to finally stay there and would recommend highly - great value too!
Guest User
May 30, 2022
We booked this hotel to be near the centre of St Germain and with easy access to Paris. Easy free parking and a warm welcome. Helpful and friendly staff in a very average hotel that could do with a refurbish. We had a 'compact' room and bathroom with the usal facilities and it was clean and acceptable, if not up market or luxurious. The long winding corridors do not have windows or access doors so the air is damp, and stale. The breakfast area was clean and is continental style. The advertised cooked food was help yourself to a bowl of scrambled egg, but you can fill up on bread, cheese and cold meats if you wish. Not luxury, not remarkable hotel but good enough for a couple of days stay while sightseeing.
Guest User
April 14, 2024
A beautiful hotel, a very nice room, very welcoming staff. A good restaurant on site. Good standard hotel, very clean and very comfortable room, well located hotel. Perfect for visiting this pretty city for a weekend!
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Guest User
January 8, 2024
Very friendly reception staff. The location is great For the rest and well 😩🥴😱 A bed as hard as wood never seen that in a.mercury No heating in the room when we arrived a shame given the cold outside..... No heating in the room bathroom on the wall all moldy .... So no shower in the morning too cold 🙃 Decent breakfast despite the blasé welcome from the person who was present at the other end of the bar and who barks at you to ask you for the n" from your room, all this without moving... To our request to have natural yogurts the response was if there are more, I don't know.... No more fresh madeleines at 8:50 a.m. and no refilling. .... While the room was filling 🥴 No jam.... Lemons and clementines rotten and moldy in the basket... And the tourist tax is over 7€50 per person, it's a shame 😡😡 😡😡 For a so-called 4* we are walking on the head, this hotel is not worth more than 2 stars. This is the first time that I have seen a hotel with no heating and no heating in the bathroom with a very large window where the air passed all around 😫. We asked for a commercial gesture which was given to us 40€ Thank you
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Guest User
December 15, 2023
Everything is terrible there, except the staff. The restaurant is bad, with the names "homemade" fries, no potatoes cut in half, aioli sauce that doesn't even smell of garlic. In short, another restaurant that puts good food to shame, with real processed products. Master cheesemaker, a shame for all cheesemakers and cheese lovers in France. The room is tiny, bathroom rotten with mold, and a television stuck to a wall on the left, Impossible to move in front of the bed. Never before seen in the ridiculous and the ugly. Shouldn't be on a Wednesday.
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Services & Amenities
Most Popular Amenities
Public parking
Free
24-Hour Front Desk
Luggage Storage
Free
Bar
Restaurant
Bicycle Rentals
Multi-Function Room
Wake-Up Call
Wi-Fi in Public Areas
Free
Bar
Restaurant
Restaurant
Restaurant
Open for: Breakfast
More Amenities
Internet
Wi-Fi in Public Areas
Free
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Transportation
Bicycle Rentals
Front Desk Services
Front Desk Safe
Luggage Storage
Free
Wake-Up Call
24-Hour Front Desk
Express Check-In and Check-Out
Languages Spoken
English
French
Spanish
Food & Drink
Bar
Room Service
Snack Bar
Public Areas
Elevator
No Smoking in Public Areas
Public Audio System
Water Purifier
Garden
Cleaning Services
Laundry Service (On-Site)
Additional charge
Dry Cleaning
Additional charge
Clothes Dryer
Business Services
Fax/Copying Service
Additional charge
Multi-Function Room
Accessibility
Accessible Rooms Available
Safety & Security
First Aid Services
CCTV In Public Areas
First-Aid Kit
Fire Alarm
Fire Extinguisher
Smoke Detector
Security Alarm
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Buffet:€17.00 (approx. NZD 31.26) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of €30.00 (approx. NZD 55.15) is charged.
Deposit Payment Methodscredit card
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are allowed on requestAdditional charge
Fee: Contact the property for details
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash
Property Description
- Opened: 1899
- Renovated: 2022
- Number of Rooms: 56
Refurbished with an all-new look in 2022, the Mercure Saint-Germain-en-Laye hotel straddles town and country, on the edge of woodland and mere yards from the Castle. Relax and unwind in an authentic new retreat featuring cheery open areas: a cinema-lounge, library, bar, A l epicerie restaurant, fitness room and adaptable meeting rooms.