Guest User
January 30, 2023
Relais & Chateau has only the name. The area where the hotel is located is terrible, from the website it seems to be inside a forest and instead it is close to a very large road with cars and trams passing by. Very old hotel never renovated. Old rooms, without air conditioning and incredibly hot. The two ladies at the reception are very kind and really try to do their best but the conditions of the hotel are terrible. The view is of a garden full of tools, weeds and a lot of dirt, dirty balconies with old wood where you certainly don't want to stay. Rooms with power outlets at floor level, a practically unreachable minibar inside a wardrobe. Terrible cleaning. Terrible bathrooms with exposed pipes, spiders in the tub and dirty water from the sink. Very expensive restaurant with poor service, we asked for a simpler dish for the children but we were told no. Breakfast with very little choice, terrible service and a 20 minute delay in opening. It was supposed to open at 7am and we had to knock to get it and they opened at 7.20 causing a big delay. Nice people at the reception when we said we were leaving.
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