53 Reviews
Relais et Chateaux Thalasso & Spa Ile de la Lagune
Saint-Cyprien|1.12km from Casino JOA de St-Cyprien
Welcome on arrival excellent. Room looked fab with a huge terrace - a surprise upgrade I assumed (more of that later). Good room service cheese platter and wine after a late arrival. All was going so well until I had a shower the next morning and the bathroom started to flood which I put down to poor shower design. To avoid more flooding my husband took a bath and when it drained unfortunately it brought more water and waste from the toilet up the shower drain…………Long story short, we told reception who helpfully sent maintenance immediately, had breakfast and decided we wanted to leave a day early. Front desk couldn’t have been nicer and more apologetic. On checking the bill I found that we’d been charged for an upgrade which I was unaware I had requested (I had looked at the option on an email but decided not to go ahead). After the intervention of the manager that charge was removed. We weren’t charged for our early departure. All in all an unpleasant experience (having to retrieve my things from the bathroom with excrement floating across the floor is not something I ever want to repeat). That said, the staff were all apologetic and helpful - especially the poor maintenance man who spent a while trying to unblock the plumbing. The interior of the hotel and the room is very nice however the hotel suffers from being in a 70’s style building which isn’t very attractive.
