Retallack Resort

The location in Cornwall is ideal for exploring beaches. Guests appreciate the comfortable beds, friendly staff, and cleanliness. However, some reviews mention the need for better printing assistance.

We stayed at number 31 Hillside for 4 weeks. It was a double and a twin roomed barn with en-suite and full sized bathroom. I have limited mobility and this was fabulous. I walk with a frame and found it easy enough for me to get around. The main bedroom is a good size and was very comfortable. We had a hot tub but I wasn’t able to get in unfortunately. These are looked after by a nice team. Especially Brandon who was always pleasant and respectful, he worked hard. Then there’s Jen from Birmingham. She’s magic so good at her job. I have tried to deal with others but to no avail. She made our stay! Being kind, caring and compassionate. She really tried her hardest to support us and our needs. We found it so peaceful and a real bolt hole for those that want to get away from it. Beautiful bed linens and towels and plenty of them. Nice furniture and contemporary feel. Nice ovens and microwaves Accessible for people with limited mobility. Easy to use showers. Nice decking and patio area. My family all came to visit and we purchased a bbq online and had it delivered direct to the barn. I just asked Jen if I needed something extra and she had it delivered. Such a lovely break.

Booked a barn with roof hot tub with 6 friends for a special birthday. Arrived Friday afternoon for 2 nights, went up to check the roof patio to find it dirty, bird poo on furniture, which was also ripped in places, crisps on the table, hot tub not on and the underneath of the table flaking away. Reception number that was given wasn't working. Eventually went through to head office who sent someone to turn the hot tub on and told us it would be ready in the morning. Not good as we'd planned booked activities for the weekend and Friday evening was hot tub night! Only 2 of the 4 jets worked so when it did finally get up to temperature it wasn't fully working. The bar and cover were also very old and worn looking. There are robes supplied, but not enough for everyone as whoever was staying in the very small twin room didn't have any supplied. Incidentally, no hooks or storage in that room so be aware if it's not just children in there. As we'd booked for 7 adults you'd have thought they would supply the robes for 7?! The sofa was dirty and the legs bent so you felt like you were going to slide off it. The drain in one of the showers was blocked so we had flooding in the bathroom, but we unblocked it ourselves. One toilet roll per bathroom for 7 of us ran out! I mean I know it's self catering but that is basics. We weren't told on booking that nothing supplied, 2 dishwasher tablets wasn't enough for 4 meals to be made in the barn. Then there was the oven. If you're expecting to be able to cook for a family forget using the oven. It's like a microwave which you can turn to oven, but has no shelves so you can't put more than one thing in it at a time. Overall for the price it's not great, and I wouldn't come back. We were told that the hot tub staff had all left, not really our problem. Very disappointing really. It's a long walk to The Meadows from reception so also be prepared to drive around the resort if you don't want or can't walk far.