B&B Hôtel Annemasse Saint-Cergues Reviews

It's a Motel near high way and accessable by car only. No refrigerator, no kettle. Small room and small furniture. Only one chair. Very small bath room. Water is easy to splash every where when taking shower. And floor is still wet over night due to poor ventilation.

a nice hotel, but it's annoying that they advertise car charging facility onsite. While the facility is indeed there, one cannot use it without the receptionist (and the reception is closed at 6pm). Otherwise good comfortable stay.

We had a good stay, convenient parking and charging services for electric cars. Good welcoming environment and well served. The breakfast is good even if the absence of the toaster should be noted. The room is satisfactory but I think I must point out that the shower is not functional as it does not protect the splashes of water towards the outside since the water barrier does not cover the entire external side. These are small details which however do not affect the good overall rating.

Very good stay, good location, clean motorway exit, rooms

I pay on the site and at the hotel they charge me again. Find the error?

service: average

Average, good hotel to tide over one night.

Very correct

Clean and very nice.

On the night of 1/6/2024, my family and I stayed at B&B HOTEL Annemasse Saint-Cergues. We booked two rooms. At 4 am in the morning, we woke up and found that there were bed bugs crawling in our beds. There were LOTS of them. And not just on our beds. They were on the floor, underneath the mattress, and in the wooden holes (see the pictures below). The bed bugs even got into our clothes and in our luggage. We have an infestation problem. It was an absolute nightmare! In the morning, we spoke to the reception manager about the problem. She was the lady with red hair. When asked about what she would do about it, she said, "There is nothing I can do now. You should have told us earlier so you can switch room." But how could we tell her when THE RECEPTION WAS CLOSED? She said we should go to the car park and use "communication line" there. So now it is our fault for not telling her in the middle of the night!?? This hotel has a serious bug infestation problem that the management chooses to ignore. The way the manager treated us was extremely poor, rude, uncaring and unprofessional. In our years of travelling, this easily could be the WORST hotel ever that we have encountered. Worse still, we contacted with the customer service department of B&B HOTEL to file a complaint and ask for a refund. They asked for the pictures and videos for proof, and they never responded again. This was 3 months ago. Overall, we are extremely disappointed by not only the way were were treated during our stay at the hotel, but also by how our case was neglected and not followed up.

Stayed here for 5 nights in July 2023 as a base to explore Lake Geneva. Check in was quick and easy and my first room 304 was a pretty standard B&B room, clean, functional and with the usual standard B&B furniture and a nice shower room. The room while basic does the job and was air-conditioned which is important for me plus the hotel had car parking which was free and plentiful. I had to change rooms after two nights as there was problem with the bathroom and luckily I was moved just across the hall to room 307 which was pretty much the same room but just a little bigger and may have been one they can add a single bed to if needed. The hotel is located in an area with nothing much around it apart from a McDonalds opposite, a pizza place just off the motorway and a few other industrial so a car is needed. The immediate vies are not very impressive but looking a little further gives some nice views of the surrounding areas. The hotel serves breakfast at an extra cost and like all B&B hotel I have stayed at have a microwave oven in the lobby where you can heat up things you get from a supermarket which is handy. Overall a good choice if you have a car but probably not a good choice if you don’t.

We came to this hotel for two days. We had a good stay. We took a triple room. The room was clean. For me, for two adults and a teenager, it's a bit tight. Breakfast is ok. The hotel is clean.

No encrypted channel in the clear...breakfast on Monday morning normally served at 6:30 a.m. to 6:50 a.m. still nothing coffee dispensers and others broken all weekend and no one to ask for explanations...so no refund.... . paid yes served no I will not return

Clean hotel with ample parking which is nice. The rooms are quite comfortable. However, very disappointed with the breakfast. Considering the price, you can expect a lot more choice. There were only a few pastries, a little cheese and scrambled eggs. It’s a shame because the stay could have been perfect.