Holiday Inn Express ST. Augustine - Vilano Beach

We had to relocate from the "Pet Friendly" hotel down the street because it was not fit to stay in. I am amazed at the difference; this hotel is fabulous!!! Not what you would expect for a Holiday Inn Express. The hotel is clean and modern. The rooms are great. They are well thought out, clean and some have balconies. When I arrived early, Kory at the front desk was able to find a room for me that was ready. He took care of check in, fully explained everything that I needed, made some suggestions for lunch and told me about some good places nearby for dinner. Kory is a great ambassador for this hotel. Another ambassador is Michelle, the cook. She was always pleasant and available in the dining area. The food was hot and delicious with a lot of variety. She even made fresh fruit cups and personally served them during breakfast. It would be hard to have a bad day after spending time with Michelle. One morning in the dining room, Farid was serving the fruit cups and talked to me like we were old friends. I later found out that he is the owner. The front desk personnel and the cleaning staff are great, friendly and willing to assist with our needs. In summary, this hotel deserves 5 stars (or more). We liked the clean environment and the customer service attitude. Other hotels should use them as a model. We liked our stay so much that we changed our December business trip to stay here. Keep up the good work.

We had to leave a chain hotel nearby due to unfavorable conditions Note: It was NOT The Hyatt, which appears very nice! My husband booked with out any problems the day of his arrival. Parking/Resort Fee was only $12 the best price of any of the 3 chain hotels in Vilano. There are superior staff and all were very friendly from the restaurant server, Michelle to the guy pushing the linen cart!. I think we may have even passed the Gen Mgr who was highly friendly. Our room is new but basic and it had a balcony overlooking the bridge over the intercoastal. As far a s I know you can't see the ocean but Vilano Beach is a very quiet, serene beach about 2 blocks away. (They even provide carts with beach supplies for you to check out) The Publix is diagonal to the hotel and Beaches Bar and Grill (a ,3-4 block walk) is a beautiful restaurant on the river overlooking the Marina and Pier! Breakfast was phenomenal with 2 meats , 2 egg dishes, and biscuits and gravy Pancake machine and freshly baked cinnamon rolls and banana Muffins Mischelle even served containers of fresh cut fruit She was the highlight of our stay!!I was sad to check out.

My wife and I stayed at this delightful hotel for five nights. We got to the location early. Madison stored our luggage, made suggestions for lunch and then called us when our room was ready. Michelle makes the breakfast special by providing wonderful fresh fruit and warm baked muffins. Etsy is great about bringing fresh fruit to your table. Our rooms were meticulously cleaned by Marianne and others. This delightful customer experience is provided under Farid’s leadership. We just highlighted some of the staff. Truly, thank you gang for a wonderful stay. Our room was clean and very comfortable. The sleeping area had a ceiling fan. We really liked this feature. The balcony was also enjoyable. The location is relaxing. The beach is just about two blocks away. It is clean and the people we encountered were all friendly and courteous. There is a Publix close by and several restaurants. If we go back to St. Augustine, there is no doubt, that we will stay at this hotel again. I’m usually very cautious in giving out an excellent rating. No hesitation in this case.

A place where your heart will surely adore! With a welcome so warm and a service so bright, Your stay here will feel like a pure delight. The rooms are a haven, clean and so sweet, With beds so comfy, you’ll want to repeat. Wake up each morning to breakfast so grand, With choices aplenty to start your day planned. The beach is a stroll away, just steps from the door, And the pool is inviting for fun galore. The staff is so friendly, they make you feel home, In this charming retreat, you’ll never roam. So pack up your bags and come to this spot, For a stay that’s delightful and hits the right spot. Holiday Inn Express, you’ve captured our cheer, With your warmth and your charm, we’ll certainly be near!

The hotel was very clean, breakfast was great, and the owner is wonderful. He served fresh fruit each morning at breakfast, took our empty plates, and wiped down tables. It's a short walking distance to the beach, and they have beach carts with umbrellas, chairs and toys for free. Wonderful experience and we will definitely be back.