Premier Inn Luton South (M1, J9)

Rooms are horrendous. Absolutely dusty, bathroom and rooms need a serious dust and deep clean. limescale and dust everywhere. Heating doesn’t work so they give you plug in heaters which barely heat up the room. Horrible spider infestation, dead spiders everywhere showing that the haven’t cleaned the rooms for days, otherwise how could they be missed cobwebs in the rooms and all over the reception. During my 2 night stay i encountered 3 live spiders, which were massive. We had to purchase our own cleaning products to clean the room. I have never experience a premier inn this bad! The dust was unbearable and having 1 receptionist is not convienient especially in an emergency.

Overall the stay was good but there were a couple of little niggles. The first was a temperamental toilet flush, which seemed to resolve itself once my husband had used it (perhaps he has the magic touch)! The second was the radiator was very noisy throughout the night which did disturb my sleep. Apart from these issues the stay was fine, room was clean, the bed was comfortable and there were extra pillows which came in handy.

We chose to stay here is it’s close to the Harry Potter studios and we usually stay at Premier Inn hotels. Upon arrival the woman at the reception desk was very rude and not welcoming at all. She was abrupt and made it seem as though paying cash was an inconvenience. She had no manners! Really not the right woman for a customer facing roll!! The rooms we were given were dirty and in need of some serious TLC. There was dust/ cobwebs/ stains/ dirt to mention a few things. We didn’t ask to be moved as we had been travelling and exploring for the full day and just wanted to go to bed! Breakfast was very nice- an amazing selection and the cooked breakfast was very hot. There is ample parking available.

After reading reviews of this hotel the night before my stay I started to get a little nervous as I couldn’t see many positive ones at all. However after our stay here before flying from Luton airport I felt I should leave a review in order to reassure anyone else who is feeling this way and also to give the place some credit. It wasn’t at all as bad as I was expecting after reading everything I had, yes it was a little worn (hallway carpets not great etc.) but it was very clear they were working on it. Many workmen around fitting new doors etc. so clearly they are working on their issues. Our room was clean and quiet, and really the same quality I would expect from any premier inn. The receptionist I will admit was not particularly friendly but they gave us the information needed to check into the room which really was all that they were required to do. The harvester restaurant next door to the hotel was lovely and welcoming which was great for a quick lunch before heading to the airport which was also conveniently nearby! Overall, not the most fabulous hotel or premier inn I have ever stayed in but certainly not as scary as I had expected based on other reviews I had seen.

Bit dirty and tired rooms bathroom are grim lifting floors gaps in silicone joints Was cheap and a short stop over for a early flight can’t comment on staff as one seen one the time we was there breakfa Restaurant is in the hotel evening meals was a walk across the car park and that’s another grim story

My trip and stay here was a big disappointment unfortunately! My room had paper thin walls so I could hear everything from the rooms above me and both rooms to the side. I literally didn’t get any sleep. The mattress and pillows weren’t very comfortable- they seemed old and well used. The pillow protectors were even stained. Considering I visited in February which is winter, the quilt on the bed was a summer one- very light and we were cold and there wasn’t another one or a blanket that we could use. The toilet didn’t flush very well either. The whole place looked like it needed a big refurbishment. The only good thing was that the breakfast was really nice with lots of choice. The chef ( I think) came out and she was lovely but the rest of the staff weren’t very friendly and didn’t even acknowledge us! They were always stood outside the main entrance smoking.