Iberostar Waves Saidia

Iberostar Waves Saidia Reviews

Iberostar Waves Saidia

Hôtel Med Azur S.A. BP Nº 331, Saidia, Oriental Region, 60600, MoroccoView Hotel Details
Iberostar Waves Saidia
Iberostar Waves SaidiaIberostar Waves SaidiaIberostar Waves Saidia
Check available rooms for your travel dates
We Price Match
1 night

Iberostar Waves Saidia Guest Reviews

3.8/5
Good
65 review
Verified reviews
Location3.9
Amenities3.8
Service3.8
Cleanliness3.8
Filter by:
Sort by:
All reviews(65)
Positive reviews(38)
Reviews with photos/video(7)
Negative reviews(8)
Al Shalabi
Double Room with Side Sea View
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 17, 2024
Great hospitality.
Amiraa
Double Room with Pool View
Stayed in Jun 2023
Other
2 review
3.5/5
Posted on Jun 19, 2023
It was a nice hotel I found food a little less But otherwise a great hotel for the price
Original TextTranslated by Google
Guest User
Double Room
Stayed in Jul 2024
Couples
16 review
4.2/5
Very Good
Posted on Jul 21, 2024
Beautiful location
Original TextTranslated by Google
abderrahim
Double Room
Stayed in May 2022
Family
14 review
3.0/5
Posted on May 30, 2022
Spacious hotel
Original TextTranslated by Google
Marcia L
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 27, 2024
Great experience as a family. The staff is amazing, always concerned and always taking care of cleaness and all. The food is good and fresh. All activities are very good for a family vacation. A special thanks for Tijini , se had problems for 2 days with water in out bedrooms and we resolved with professional and always with a smile. Thanks to all the team of Iberostar and Star friends
Response from Property: Dear Marcia, We would like to thank you for choosing us for your holiday and we are very honoured to know that we have lived up to your expectations. We will be delighted to have the pleasure of your company again in the not too distant future. Regards, Quality Manager Iberostar Waves Saïdia
Fatiha S
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 10, 2024
it was an exceptional experience from start to finish. The staff were amazing; they greeted us warmly and were always ready to assist with a smile. The cleanliness of the hotel was impeccable, which made our stay even more comfortable. I traveled with my elderly parents, and the staff went out of their way to ensure we had everything we needed. Their attentiveness and kindness made a significant difference in our experience. Thank you, Iberostar Saidia for such a memorable stay. I highly recommend this hotel to anyone looking for outstanding service and a welcoming atmosphere.
6/13
Response from Property: Dear Fatiha, We are delighted to hear that you enjoyed your recent stay at our Iberostar hotel. Your kind words are greatly appreciated and serve as a motivation for us to continue delivering exceptional service. Thank you for your feedback, and we hope to have the opportunity to welcome you back for another memorable experience. Kind Regards, Quality Manager, Iberostar Saidia
Aymane B
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 26, 2024
My family and I enjoyed our holidays. First, the personal was kind and attentive. I loved the animation and the general mood of the hotel. The rooms were clean and spacious. The food in the restaurant was delicious but some times it was a little bit too crowded. The beach was majestic and beautiful! Wish I will have the change to come back again.
Response from Property: Dear Aymane, Thank you for sharing your review. We are pleased that you enjoyed your holiday, and we will gladly take your helpful critique on board. It would be wonderful to serve you again soon and until then, we wish you the best. Kind Regards, Quality Manager, Iberostar Saidia
Guest User
Stayed in Mar 2024
Other
2.0/5
Posted on Mar 1, 2024
Last we went to Tunísia and this time we decided to visit Marrocos but it was a mediocre experience. First, 80% of the food is terrible, badly cooked and filled with weird smells and tastes. The hotel is starting to feel and look old, just looks cheap All around. The hygiene is very bad, everyone touched on everything in the buffet. The rooms have a weird bug repellent smell , my shower didn’t even work properly and the thing that disgusted us the most was the we found a COCKROACHE in the bathtub. After that we start to question what we eat and drink. The animation team is fun a polite. On the other hand , to many kids and people and constant annoying screaming, singing, laughing around the pool etc. Not the place to relax. Pools are big and good for kids. The outside bar is disgusting and the employe gave two cups for water that were filled with gunk on the under side. Decided to get a bootle SEALED instead. Don’t drink anything that’s not sealed. And to end my review, on the first day I caught some bacteria or food disease that kept me near the bathroom every day until the end. PS: it’s in remote place, you can’t do anything outside the hotel unless you pay for excursion who take far too long to reach the destinations (1.20h)
6/10
Response from Property: Dear Guest, Firstly, thank you for sharing your opinion regarding our popular 5-star Iberostar hotel. We regret your comments regarding the quality of our gastronomy and hygiene as we aim to provide a wide range of delicious and high-quality food options for all our guests. Additionally, we would like to assure you that the cleanliness and sanitation of our facilities, including the buffet area, are of paramount importance to us and we have regular inspections. Furthermore, we are sorry to hear about the situation you experienced at our hotel and hope you had a speedy recovery. Our reception team are always at hand to address any concerns and provide any necessary assistance. However, you can rest assured that we will share your comments internally with the relevant teams for their revision. On a positive note, we are pleased to hear our animation team made a good impression on you. Once more, we thank you for your review and we wish you all the best. Kind Regards, Quality Manager, Iberostar Saïdia
Ricardo S
Stayed in Aug 2024
Family
3.0/5
Posted on Aug 25, 2024
Pros: The staff is very nice, always smiling. The Moroccan people are great. The food was also very good, and the thematic restaurants were cool. Animation on the pools and at night is also good. Many pools, and they are great. Beach superclose. Cons: The hotel is old, and there are signs of degradation everywhere, including in the rooms. Cockroaches are also abundant, so don't go if you are terrorized by it. Forget about a shower between 19 and 20, as the flow is almost none. Internet was also weak, at least in block 3. Iberostar, please invest some $$ in recovering this hotel; it is a shame to leave it in this state.
Response from Property: Dear Ricardo, Thank you for choosing Iberostar for your holiday and sharing your review. We regret to learn that your recent experience did not live up to your expectations. Our team is committed to providing exceptional service, and we would like to assure you that we enforce stringent hygiene protocols, including regular inspections and maintenance of our facilities, to ensure our guests' utmost comfort and well-being. Our reception staff are also available to address any concerns, and we apologise if this was not the impression received and for any inconvenience caused. Rest assured, your comments will be shared with the relevant teams for their evaluation. On the other hand, we are pleased you enjoyed our exquisite gastronomic offer, diverse animation and numerous swimming pools. Again, we thank you for your feedback and wish you the best. Regards, Quality Manager, Iberostar Waves Saïdia
Susana N
Stayed in Aug 2024
Family
2.0/5
Posted on Aug 18, 2024
I’ve been in Iberostar Sadia for a week with my family and some friends. The hotel is very family and kids friendly, with lots of animations by the pool and there was a party everyday. The beach is in a walking distance and there’s camels and women making henna tattoos for the tourists. I wish I was more happy about my stay but there were a few things that I didn’t liked at all. The hotel wasn’t very clean and in fact had a few cockroaches in many places. There was also a very unfortunate situation that made me regret choosing this hotel. I had a sick toddler who needed milk at night and called the reception to ask for some. They refused to bring it to the room and asked me in a very rude way to go downstairs to the bar and get the milk myself. It was very disappointing and the main reason I’m never staying at any Iberostar hotel ever again.
Response from Property: Dear Susana, Firstly, thank you for choosing Iberostar for your recent holiday and for sharing your assessment. We are delighted you enjoyed our diverse animation programme and prime beachfront location. On the other hand, excellence in cleanliness is one of our main hallmarks, and we follow strict protocols to ensure our facilities remain in impeccable condition. Furthermore, we are sorry to hear about your child, and we hope they are feeling better now. The well-being of our guests is our priority, and our staff are known for their attentive and caring service. We regret if this was not the impression received at all times, and please be assured that we will forward your comments to the appropriate department for their evaluation. We would like to thank you for your helpful feedback, and we hope you all had a safe journey home. Kind Regards, Quality Manager, Iberostar Waves Saïdia
kamale248
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 9, 2024
Dear Iberostar Waves Team, we wanted to take a moment to express our sincere gratitude for the exceptional service and warm welcome we received during our recent stay at your hotel. We were particularly impressed by the professionalism and kindness of Mr. Brahim, your front office manager, and his outstanding team members, Mr. Fayssal, Mrs. Fatima Zahra, and Mr. Mohamed. Their attention to detail and genuine hospitality made our experience truly memorable. A special thank you also goes to Ms. Jamila, our housekeeper, for ensuring our room was always immaculate and comfortable, as well as to Mr. Sabir, the bartender, for his excellent service and delightful drinks. Additionally, the entertainment provided by Mr. Mahdi and his team was a highlight of our stay, adding so much enjoyment to our time at the hotel. We greatly appreciated the efforts of everyone we encountered and look forward to visiting Iberostar Waves again in the future. Warm regards,
Response from Property: Dear guest, It has been truly a pleasure to read your review, and we would like to thank you very much for choosing to stay at our Iberostar hotel. We have treated your description as a success story, and your thoughtful comments confirm that we are definitely on the right track with our numerous efforts and attention to detail. We will also share your motivating compliments with our staff and they will be honoured to hear that they have made a good impression on you. On behalf of the team, we would like to thank you again for your assessment of our hotel, and we look forward to seeing you again at one of our Iberostar hotels worldwide. Kindest Regards, Quality Manager, Iberostar Waves Saïdia
Lamya B
Stayed in Jul 2024
Travel with friends
5.0/5
Outstanding
Posted on Jul 20, 2024
Sabrine Room number 1210 Sabrine was the best one to clean up our room, and she is very kind and passioners about her job. EVERYTIME we came back to the room we found it clean, and propper. The cleaning lady Sabrine is very quick to clean up the things, and we are very happy to have her as a cleaning lady for our trip!
Response from Property: Dear Lamya, We would like to thank you for choosing us for your holiday and we are very honoured to know that we have lived up to your expectations. Please come back and see us again in the not too distant future. Best regards, Quality Manager Iberostar Waves Saïdia
ilham_mask
Stayed in Jul 2024
Family
4.0/5
Very Good
Posted on Jul 14, 2024
Overall I liked my stay. The staff were all very helpful. Thank you especially to Laila, Dounia and Mido from mini and maxi club for taking such good care of the kids. The beach area was very nice. Food was good. Service from reception and cleaning was efficient and welcoming.
Response from Property: Dear guest, We want to thank you for choosing Iberostar for your recent holiday and for sharing your experience. We are thrilled that you had a splendid holiday with us and we hope to see you again in the future. Kindest Regards, Quality Manager, Iberostar Waves Saidia
Jamal C
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 7, 2024
I recently spent my vacation at this amazing hotel in July, and it was a fantastic experience! The hotel itself is beautifully maintained and offers a perfect atmosphere for relaxation. The staff were incredibly friendly and attentive, making sure every need was met . Special shoutout to NOUHAILA , who went above and beyond to make our stay comfortable and enjoyable. The food was another highlight of our trip; every meal was delicious and beautifully presented. I highly recommend this hotel to anyone looking for a wonderful vacation spot!
Response from Property: Dear Jamal, Thank you for sharing your wonderful experience. We are honoured to receive your kind words, and we hope to have the pleasure of serving you again soon. Best Regards, Quality Manager Iberostar Saidia
Michelle E
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 6, 2024
Mr. Galvaz, the General Manager and Ms. Hajar Jamal were absolutely spectacular at addressing any small issues we had upon arrival. The entire stay, they made sure we were well taken care of and comfortable. The entire entertainment staff were ridiculously fun and so full of energy and person couldn’t dare not participate! I laughed more the week I spent there than in a long time!! The staff in charge of food and beverage always had a large variety of foods available to suit most tastes. We already plan on booking again next summer!!
Response from Property: Dear Michelle, Thank you for sending us your review about your recent holiday at our hotel. We hope to welcome you back soon and wish you all the best. Kindest Regards, Quality Manager, Iberostar Saidia