Hotel Herzblut - Joker Card Included in Summer

Großes 3 Bettzimmer mit Balkon Blick auf den Bach, direkt an Gondel Station, Schwimmbad 5 min zu Fuß, alles Sauber. Frühstück Rührei Spiegeleier Wurst Müsli alles gut, alle Freundlich. Fitness Raum, Sauna, Preis/Leistung ist super

Wat een heerlijk verblijf. Een prima hotel. Mooie ruime kamer. Het ontbijtbuffet was enorm uitgebreid. Het personeel is wat afstandelijk maar als je zelf iets zegt komen ze wel 'los'. Wat voor mij ontbrak was informatie over de skibus, wanneer deze rijdt. Fijn om de ski's/snowboard te kunnen stallen.

The hotel charged €1,000 for damage to the bed upon departure. After consulting with a hotel employee, a cost breakdown for the necessary work was promptly submitted. Two weeks later, this has still not been provided. The full amount of €1,000 was simply retained. No explanation, no transparency! Absolutely not recommended; a complete rip-off!

Extremely strange hotel. Check-in with an envelope at the counter - fine. Then the problematic issues arose. Arrived at around 2:00 p.m. Until the next morning, there was no contact person or reception. No working soap dispenser in the room. I couldn't even wash my hands in the bathroom. Bed covers with holes. The next day, I urgently complained to reception, who promised they would take care of it. They also suddenly demanded hotel parking (right in front of the hotel, in the middle of nowhere - extra charge...). We returned in the afternoon. Still no soap. No reception. Again, an urgent complaint - this time in the restaurant. The waiter doesn't speak German - takes my number and says in English that he'll pass it on to the manager. Again, nothing. Third day without soap. Meanwhile, no hot water, and the light flickers in the bathroom.... The next day, I went back to reception (apparently, it's only open for a few hours a day in the morning - after that, you can go and have a shower...). The reception apologized and again said it would be taken care of. So, for three days now, no handwashing with soap in a 4-star hotel – sometimes without hot water and with torn bed covers. Suddenly, a cancellation message comes through *********** – without comment or explanation, not even after asking. Nothing has been credited to date, apparently just to avoid a negative review on ***********. Incidentally, the safe wasn't screwed shut either. Overall, I strongly advise against staying there. No service whatsoever, despite problems. Cheating to avoid bad reviews.

The hotel is a short walk from the city center. Parking is free. Check-in was very quick. The rooms are very large and clearly furnished. The bathroom and toilet were separate. The room had a balcony. Unfortunately, there was no seating or partition on the balcony, so anyone could walk past. The housekeeping was almost always there, but never really did anything. Sometimes they didn't clean, sometimes they skipped the bathroom. It can happen. What was completely unacceptable was the food. It was mass processing at breakfast. And for dinner, there was a choice of dishes, which you had to mark early on. And if the slip of paper didn't disappear, you got the right menu. But that didn't matter. The quality of the main courses was not particularly good, and certainly not regional Austrian cuisine, as you would expect throughout the rest of the country. Once they served Asian food, and once they served completely overcooked noodles. You could save yourself the money for dinner. In the basement, there is a wellness area with two saunas and a steam room. Unfortunately, it was very cold in the relaxation area. There was also a fitness area and a ski cellar.