Links Lodge at the Dunes

Location and Views: The hotel is praised for its beautiful, serene location, offering stunning views, especially over the golf course. It is close to popular attractions like the Hotsprings, providing a tranquil environment ideal for relaxation.(based on 3 reviews)

I made the booking back in March for a one-night stay over the King's Birthday long weekend. When we arrived, we were told that check-in was just about to close at 5PM. Luckily, Pete, the accommodation manager, kindly stayed back to help us check in, which we really appreciated. Unfortunately, our booking through Trip.com clearly stated a King-sized bed in a non-smoking room, but their records showed two single beds in a smoking area. Pete offered to either help push the single beds together or suggested we could request a cancellation through Trip.com. Since Trip.com had a strict no-refund policy and we had nowhere else to stay, we had no choice but to stay. My partner ended up helping Pete push the beds together and make the bed, which, while appreciated, really shouldn’t have been necessary. Later that night, we found the kettle was greasy with brown residue, and the mugs and glasses had visible lipstick and coffee stains... We had to clean everything ourselves using hand soap and ended up buying wine vinegar just to clean the kettle so we could have a warm drink in the freezing weather... While Pete was friendly and did his best to assist, the stay was disappointing overall. Cleanliness was well below bare minimum, and the booking mix-up added stress to what was meant to be a relaxing night away. I hope they lift their hygiene practices and improve how bookings are managed to prevent this happening to others.

Perfect