Lanshanyuan Lingnan Oriental Hot Spring Hotel

It was a very unsatisfactory trip. The hotel service was terrible and totally inconsistent with the hotel's positioning. I checked in at 3 pm and found that the air conditioner was not working when I entered the room. I immediately reported it to the staff, and then they said for a long time that they would arrange for a master to deal with it, so I didn't say much at the time. I went out to play for a while, and returned to the room at around 5 o'clock to find that the air conditioner was turned on. The temperature directly reached 17℃ and I was speechless, and no one told me whether it was repaired or not. Then I adjusted the temperature again and found that the air conditioner was not working at all, it was broken. I reported it to the staff again, and the answer I got was always sorry, solve it as soon as possible! It took an hour for a staff member to come and say that the air conditioner was broken and help me change a room. I was speechless in an instant. If I had admitted that the air conditioner was broken earlier, I would not have wasted and tossed an afternoon. Instantly, the mood of vacation was reduced a lot. From beginning to end, no one gave any way to admit the mistake for this matter, and I didn't say much. During the stay, there were inconveniences such as no place to put toiletries in the bathroom (no hardware facilities), the water in the bathroom was unstable and there was no hot water after running the water for 20 minutes twice; the breakfast was not ideal, mainly because of the poor hygiene (as shown in Figure 1), and secondly, due to the large number of people, many foods may not be available, and the service cannot keep up; the afternoon tea provided in the set meal was also perfunctory and not worth it at all! I didn't want to say more, but after checking out in the morning, I received calls from the hotel one after another, telling me about the situation in Figures 13 to 15, which made me feel even more uncomfortable. After staying for three days, no one came to talk about these things, and they started talking about these things after leaving. How can they be sincere in improving their mistakes! So I recorded the real feedback and feelings I encountered during this stay at this hotel.