Manorhaus Ruthin - Manorhaus Collection

Unfortunately we didn’t love it here. It is a lovely boutique style hotel, with some lovely touches like a cafetière in the room, dressing gown and slippers, and the decor was very nice, run by a lovely gentleman and his partner. But there were a few very fundamental things that really let the place down. The lock on our door was broken meaning it wouldn’t lock from the inside. It didn’t have a latch, so you needed to lock it just to shut it. The man was very helpful but couldn’t fix it so we just had to ram a chair against the door to keep it closed. It was downstairs right next to the front door, so we didn’t feel very secure and just didn’t know if someone would just wander in. Turned out only 2 of the rooms were taken that night so in hindsight why didn’t he just put us in a secure room!? It took until late the next day to resolve by giving us an alternative key, after me chasing and calling to follow up. That evening we thought it might be nice to have a drink in the bar….hit there was no ice, which is quite fundamental for a bar really. Then we were charged £18 for 2 gin and tonics! Jolly glad we only had one!! We chose not to have breakfast as well was that was also rather overpriced. There was also little things like you had to unplug the tv to boil the kettle! And the bed had a weird hard ridge round the outside and when you lay on it you were slightly tilted backwards. Anyway it was ‘fine’ just a little bit like it was trying to be something special and it wasn’t and hugely disappointing that they thought it was ok to offer us no solution to the lock issue / pretty basic.

Absolutely fantastic stay. The host was very polite and friendly. We ate in the restaurant on the Friday night and the food, drink and service was 10/10. The bedroom was immaculate and had every thing we needed. Lots of nice extras such as a cafetiere with coffee in the room, dressing gowns and toiletries. Perfect location . Will definitely return in the future.

I attended the Supper Club's Christmas dinner last night and thoroughly enjoyed the evening. The menu was really good the other diners were great company; all in all, a very nice way to continue the Festive Season experience - thanks Gavin and Chris!

Beautiful decor. Room was spotless , comfy bed and delicious breakfast . Highly recommend . Ruthin is a lovely town with lots to see and nice shops . Lovely craft centre with good cafe for lunch . Jail visit very interesting

We booked the Film night on 28/04/23 the meal was ordinary. At the end of the meal the restaraunt emptied very quickly. Little did we know this was because the cinema downstairs could not sit 10 couples sitting togetherso when we went down there were no spaces to sit together. I complained but was greeted with a shrug of the shoulders so what was intended as a romantic night turned into both of us watching thr film alone. My partner complained by Email yesterday the response she got was in her words rude and uncaring suggesting we didn't need to come back. My partners impression was that they didn't care and suggested we didn't need to come back. We still have a copy of their reply.

Thoughtfully appointed rooms, welcoming hosts and good value for proper hotel in Ruthin whilst visiting family. Comfortable bed and unusually manages to be fun, stylish and just what we were looking for away for the weekend. In addition to the room, having to work for some of the weekend, the upstairs library was perfect place to complete activity whilst also reading travel materials and lifestyle magazines too helpfully. Highly recommended.