The Vale Rusutsu

It’s a wonderful hotel, direct access to the slope. All staff are very friendly and great in communication.

The service was top ! We are extremely satisfied with the Vale this hotel. The room was spacious and had a pleasant surprise with its large floor-to-ceiling windows offering a wide and high view that allowed us to enjoy a snowscape. The facilities in the room are also very comprehensive, including a kitchen, a washer, and a dryer, which we are very satisfied with. Patricia (sweet smiling lady) knew that there were three of us and prepared an extra third chair so that we could all sit together to eat.  Melanie and Liam provided impeccable service. Despite the booking only two nights at The Vale, and we needed to move to Rusutsu resort ( no available in the Vale for the rest of our holiday) they assisted us to deliver our 7 luggage’s to Rusutsu resort(that hotel service is very so so) This led us to The Rusutsu Resort hotel where our luggage was handled very well. Despite the extremely cold , Melanie and Liam were there to help us load our luggage onto the car, and Liam ensured that our belongings were safely delivered to the other Resort.  Honestly , the price in the Vale is value for money for this truly wonderful experience. Rusutsu Resort hotel is overpriced with the such quality service . Thank you again Patricia, Melanie and Liam

Please be reminded that the hotel check in has to be done before 18:00, after this time there will be no one at the reception and there is no option for distance online check in. Also hotline won't work after 6pm, so if your flight is delayed and you cannot contact the hotel before 18:00, you cannot check in and need to find alternative stay urgently. We managed to find another hotel near Chitose and they put an ipad at the reception for distance check in, we cannot help wondering why the same couldn't be done here, please at least make your hotline available before midnight. other than that, the hotel is clean, good condition and has a luxury feel.

Comfy and great location for Ski trip in Rusutsu Ski area. However, they don't provide room service and the dining option is lacked

Nice stylish condo-styled hotel with full in room facilities (cooking, washing machines, dryer etc) which is really gd for long stay. Suites are big & spacious, awesomely clean & superd decor. Onsen is decent & gd for a quick dip but a little small if compared to noborebetsu ones. Ski area is outstanding with ample storage for ski gear. Truly ski in/ski out resort if u can ski wel as you can hit the slopes once you're all geared up. For beginner, u hv to carry your ski gear & walk down the slopes or walk indoor cutting thru the connected walkway to the main rusutsu hotel. Conclusion, will love to stay here again & for longer duration...😀

This hotel is verry nice and friendy. Rooms is large and clean. Facilities is also clean.