Guest User
August 12, 2023
The room was nice, although visibly aging. No mini fridge, no safe deposit box, and bad lighting. The main problem was the staff, who clearly doesn’t seem to be trained for 4 stars hotels. They just weren’t nice. No greetings or smile, side eyes whenever you ask even the slightest thing, it’s like they’re annoyed to talk to you. We were told by an employee “I don’t speak French”, our native language, just for them to speak French with his colleague right after. Even Edeka’s employees are nicer than that, which says a lot. We know that European frontline workers aren’t very polite, but this sets the bar very low, especially when compared with countries like the U.S. or Japan. We were regular clients of this hotel and of Europapark, and felt a drop in quality, while prices increased, getting closer to a premium price, closer to Disney’s prices. This hotel doesn’t deserve a 4+⭐️ rating.