Excemon Ruian Sunshine Hotel Reviews
Excemon Ruian Sunshine Hotel
No.8 Yangguang Road, Rui'an, ChinaView Hotel Details
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Excemon Ruian Sunshine Hotel Guest Reviews
4.6/5
Very Good
699 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(699)
Positive reviews(673)
Reviews with photos/video(57)
Delicious breakfast(117)
Easy to get around(52)
Friendly front desk staff(46)
Many amenities(34)
Convenient parking(21)
Delicious buffet(11)
Great location(11)
Great swimming pool(6)
Negative reviews(26)
mostafa tabatabaei
Superior Queen Room
Stayed in Apr 2024
Business travelers
4 review
Posted on May 2, 2024
The lobby is really clean and nice but when you get to the floor and specially to the room it become dirty and smelly. Hotel seems old and need a renew.the TV size is small compare to other hotels
Not that i m using it. And there are small thing for example the put only 1 black tea and it s from low quality brand that don't get color or get a good tast. The only thing I liked was lobby and their breakfast that was quite good
Response from Property: Dear guests, thank you for choosing Rui'an Chenmao Sunshine Hotel, which is under the Ruimao Hotel Group. We are sorry that the room facilities of the hotel did not meet your expectations and did not bring you a satisfactory hotel experience. If you are not satisfied with the room, you can contact the hotel service center or the first mate immediately. We will take you to visit other rooms as soon as possible so that you can choose a satisfactory room. Thank you for your affirmation of our breakfast. We will continue to work hard. The hotel has also been committed to creating a wonderful Ruimao breakfast. It is in the form of a buffet, covering Chinese and Western cuisine, including Rui'an specialty meals: Rui'an glutinous rice, tofu pudding, etc., striving to bring you a richer and more nutritious breakfast experience. Every employee of the hotel adheres to the service concept of Oriental courtesy and Ruimao affection, and integrates respect and courtesy into every bit of service, so that guests can experience the earnest and timeless hospitality with the most sincere, meticulous and professional service. Sincerely look forward to your visit again
Assii ch
Superior Twin Room
Stayed in May 2024
Business travelers
56 review
Very Good
Posted on May 23, 2024
Good location, fast service
Mikhail Katugin
Superior Twin Room
Stayed in May 2023
Business travelers
96 review
Outstanding
Posted on May 30, 2023
Good hotel. A famous mountain is beside, very nice for hiking.
Guest User
Superior Queen Room
Stayed in May 2024
Solo travelers
1 review
Posted on May 8, 2024
I came back to travel and stayed in a hotel. I chose a 4-star hotel. But I didn't know that the facilities were the lowest. There was not even a shower cap. The room smelled bad. The toilet was dirty. The bath towels were very old and a little yellow. I don't know why it has 4 stars, but the lobby downstairs is still OK.
Facilities: lowest. Old
Hygiene: bad
Environment: very poor
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Rui'an Chenmao Sunshine Hotel, which is under the Luxemon Hotel Group. We are sorry that the hotel facilities did not meet your expectations and did not bring you a satisfactory hotel experience. If you are dissatisfied with the guest room, you can contact the hotel service center or the first mate immediately. We will take you to visit other guest rooms as soon as possible so that you can choose a satisfactory room. Your feedback has also been reflected to the relevant department for rectification. We will definitely strengthen the inspection efforts in the future and strive to bring a comfortable and clean hotel experience to every guest. Once again, I express my most sincere apologies to you. Every employee of the hotel adheres to the service concept of Oriental Courtesy and Luxemon Feelings, integrates respect and courtesy into every bit of service, and allows guests to experience the earnest and timeless hospitality with the most sincere, meticulous and professional service. Sincerely look forward to your visit again
Guest User
Superior Twin Room
Stayed in Apr 2024
Business travelers
2 review
Outstanding
Posted on May 1, 2024
The hotel is in a good location, close to the train station and light rail, which is convenient for travel. The lobby is spacious and bright, the aromatherapy smells good, the elevator is elevator-controlled, and only guests can go up, which is very safe. The guest rooms are fully equipped. The front desk was very enthusiastic when checking in and upgraded the room. Fruits were also given in the room. The bedding was especially comfortable and I had a good night's sleep. The breakfast restaurant is on the first floor, with a rich variety, especially the noodles, which are very authentic and delicious. The tofu pudding is very fresh and should be freshly made. There are many ingredients that you can choose. When checking out, I asked the concierge for 2 bottles of water, who was very attentive and put them in a bag for me. The security guard at the door helped call a taxi because it was raining and sent me to the taxi. I was very satisfied with the stay. I will choose this hotel again next time I have the chance. Recommend it.
Original TextTranslated by Google
Response from Property: Thank you for choosing Rui'an Chenmao Sunshine Hotel, a subsidiary of Luxemon Hotel Group. The hotel is located in the city center, with convenient transportation and superior geographical location. The hotel rooms are warm and elegant, and the mattresses are all Simmons brand, creating a comfortable living environment for guests. Thank you for your full review of our hotel in your busy schedule. Every employee of the hotel adheres to the service concept of Oriental courtesy and Luxemon love, integrates respect and courtesy into every bit of service, and allows guests to experience the earnest and timeless hospitality with the most sincere, meticulous and professional service. Sincerely look forward to your visit again!
Guest User
Superior Twin Room
Stayed in Apr 2024
Solo travelers
1 review
Outstanding
Posted on Apr 21, 2024
The hotel is in a good location and easy to find. It is just off the highway. The lobby smells good. It is a green hotel with a special green floor. The room is clean and tidy with complete facilities. The service staff at the front desk and the service aunt in the corridor are all very attentive to give me a home feeling. They are warm and thoughtful. Fruits are delivered to the room, and there is also a breakfast package service. They are all very considerate and reflect the benchmark of the service industry! I will stay here again next time! It is a wonderful experience! It is worth recommending!
Original TextTranslated by Google
Response from Property: Thank you for choosing Rui'an Chenmao Sunshine Hotel, a subsidiary of Luxemon Hotel Group. The hotel is located in the city center, with convenient transportation and superior geographical location. The hotel rooms are warm and elegant, and the mattresses are all Simmons brand, creating a comfortable living environment for guests. Thank you for your full review of our hotel in your busy schedule. Every employee of the hotel adheres to the service concept of Oriental courtesy and Luxemon love, integrates respect and courtesy into every bit of service, and allows guests to experience the earnest and timeless hospitality with the most sincere, meticulous and professional service. Sincerely look forward to your visit again!
Guest User
Superior Twin Room
Stayed in Apr 2024
Business travelers
1 review
Posted on Apr 18, 2024
The room environment is worrying. There are at least a dozen mosquitoes in the room. I was woken up several times by mosquitoes. I called the front desk and they told me that there was a mosquito coil in the room. It didn't work.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Rui'an Chenmao Sunshine Hotel, a subsidiary of Luxemon Hotel Group. We are very sorry that the hotel did not bring you a satisfactory stay experience. Thank you for your feedback. Regarding the mosquito problem you reported, the hotel regularly disinfects each area and room, and each room is also equipped with electric mosquito repellent, but we are deeply sorry for the trouble it still caused you! We will strengthen the disinfection work and room hygiene inspection in the future, and strive to create a more comfortable stay environment for guests. The hotel once again sincerely apologizes to you and sincerely looks forward to your visit again.
Guest User
Superior Twin Room
Stayed in Apr 2024
Friends
1 review
Outstanding
Posted on Apr 22, 2024
Very satisfied with the stay, the hotel location is very convenient, there is a convenience store at the door, take-out can be delivered to the room, the lobby is brightly colored and spacious, the front desk reception is warm and thoughtful, the room upgrade arrangement is very good, the breakfast is rich, both Chinese and Western, hot and cold, the parking lot has charging piles, which is very convenient. I will choose it next time and recommend it to everyone
Original TextTranslated by Google
Response from Property: Thank you for choosing Rui'an Chenmao Sunshine Hotel, a subsidiary of Luxemon Hotel Group. The hotel is located in the city center, with convenient transportation and superior geographical location. The hotel rooms are warm and elegant, and the mattresses are all Simmons brand, creating a comfortable living environment for guests. Thank you for your full review of our hotel in your busy schedule. Every employee of the hotel adheres to the service concept of Oriental courtesy and Luxemon love, integrates respect and courtesy into every bit of service, and allows guests to experience the earnest and timeless hospitality with the most sincere, meticulous and professional service. Sincerely look forward to your visit again!
Guest User
Superior Twin Room
Stayed in Mar 2024
Friends
1 review
Outstanding
Posted on Mar 22, 2024
The room is nice, you can get some sun, it's clean and hygienic, and the facilities are complete. I especially like the breakfast, which has many choices and glutinous rice. The hotel is located in the city and is easy to find. Recommended
Original TextTranslated by Google
Response from Property: Thank you for choosing Rui'an Chenmao Sunshine Hotel, a subsidiary of Luxemon Hotel Group. The hotel is located in the city center, with convenient transportation and superior geographical location. The hotel rooms are warm and elegant, and the mattresses are all Simmons brand, creating a comfortable living environment for guests. Thank you for your affirmation and full score comments. We will continue to work hard. The hotel has also been committed to creating a wonderful breakfast for Luxemon, which is a buffet, including Chinese and Western cuisine, including Rui'an specialty meals: Rui'an glutinous rice, tofu brain, etc., striving to bring you a richer and more nutritious breakfast experience. Every employee of the hotel adheres to the service concept of Oriental courtesy and Luxemon love, and integrates respect and courtesy into every bit of service, so that guests can experience the earnest and timeless hospitality with the most sincere, meticulous and professional service. Sincerely look forward to your visit again!
Guest User
Superior Queen Room
Stayed in Feb 2024
Business travelers
6 review
Outstanding
Posted on Mar 1, 2024
The room is very cozy, and it is a good choice for business travel, especially the breakfast, which has many varieties and a good environment. It is a good experience. The location of the hotel is also very good, with convenient transportation.
Original TextTranslated by Google
Response from Property: Thank you for choosing Rui'an Chenmao Sunshine Hotel, a subsidiary of Luxemon Hotel Group. The hotel is located in the city center, with convenient transportation and superior geographical location. The hotel rooms are warm and elegant, and the mattresses are all Simmons brand, creating a comfortable living environment for guests. Thank you for your affirmation and full score comments. We will continue to work hard. The hotel has also been committed to creating a wonderful breakfast for Luxemon, which is a buffet, including Chinese and Western cuisine, including Rui'an specialty meals: Rui'an glutinous rice, tofu brain, etc., striving to bring you a richer and more nutritious breakfast experience. Every employee of the hotel adheres to the service concept of Oriental courtesy and Luxemon love, and integrates respect and courtesy into every bit of service, so that guests can experience the earnest and timeless hospitality with the most sincere, meticulous and professional service. Sincerely look forward to your visit again!
Guest User
Superior Queen Room
Stayed in Feb 2024
Business travelers
1 review
Outstanding
Posted on Mar 1, 2024
The lobby is bright in color, the environment is comfortable, the service is satisfactory, the room facilities are complete, the bathroom is clean, the breakfast is rich with many options, it is suitable for business trips, I recommend it, and it would be perfect if the price is more favorable. Overall, I am very satisfied!
Original TextTranslated by Google
Response from Property: Thank you for choosing Rui'an Chenmao Sunshine Hotel, a subsidiary of Luxemon Hotel Group. The hotel is located in the city center, with convenient transportation and superior geographical location. The hotel rooms are warm and elegant, and the mattresses are all Simmons brand, creating a comfortable living environment for guests. Thank you for your full review of our hotel in your busy schedule. Every employee of the hotel adheres to the service concept of Oriental courtesy and Luxemon love, integrates respect and courtesy into every bit of service, and allows guests to experience the earnest and timeless hospitality with the most sincere, meticulous and professional service. Sincerely look forward to your visit again!
vipnl9999
Superior Twin Room
Stayed in Mar 2024
Business travelers
10 review
Outstanding
Posted on Mar 26, 2024
Clean and sanitary, rich breakfast with fish balls, meat swallows, etc.
Original TextTranslated by Google
Response from Property: Thank you for choosing Rui'an Chenmao Sunshine Hotel, a subsidiary of Luxemon Hotel Group. The hotel is located in the city center, with convenient transportation and superior geographical location. The hotel rooms are warm and elegant, and the mattresses are all Simmons brand, creating a comfortable living environment for guests. Thank you for your affirmation and full score comments. We will continue to work hard. The hotel has also been committed to creating a wonderful breakfast for Luxemon, which is a buffet, including Chinese and Western cuisine, including Rui'an specialty meals: Rui'an glutinous rice, tofu brain, etc., striving to bring you a richer and more nutritious breakfast experience. Every employee of the hotel adheres to the service concept of Oriental courtesy and Luxemon love, and integrates respect and courtesy into every bit of service, so that guests can experience the earnest and timeless hospitality with the most sincere, meticulous and professional service. Sincerely look forward to your visit again!
Guest User
Superior Queen Room
Stayed in Feb 2024
Business travelers
3 review
Outstanding
Posted on Feb 9, 2024
The room is very clean and close to the city, which is convenient. In the morning, you can take a walk in the mountain behind, which is very comfortable.
Original TextTranslated by Google
Response from Property: Thank you for choosing Rui'an Chenmao Sunshine Hotel, a subsidiary of Luxemon Hotel Group. The hotel is located in the city center, with convenient transportation and superior geographical location. The hotel rooms are warm and elegant, and the mattresses are all Simmons brand, creating a comfortable living environment for guests. Thank you for your full review of our hotel in your busy schedule. Every employee of the hotel adheres to the service concept of Oriental courtesy and Luxemon love, integrates respect and courtesy into every bit of service, and allows guests to experience the earnest and timeless hospitality with the most sincere, meticulous and professional service. Sincerely look forward to your visit again!
Guest User
Superior Queen Room
Stayed in Jan 2024
Business travelers
45 review
Posted on Feb 1, 2024
I booked it after seeing the 2019 renovation, but I realized after I moved in that it was too old, just renovated. There was no one at the front desk to check me in, so I had to wait. I paid online, and they advertised that they didn't charge a deposit, but they did. The soundproofing was the worst, I've never experienced it before. The waiter kept talking in the aisle early in the morning, and it felt like there was no soundproofing, the soundproofing was too bad.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Rui'an Chenmao Sunshine Hotel, a subsidiary of Luxemon Hotel Group. We are sorry that we failed to bring you a perfect stay experience. In the future, the hotel will strengthen the training of employees on customer service and enhance service awareness. We will also adjust the information on hotel policies displayed on the platform as soon as you reflect it. Thank you for your feedback. It is our inadequate work and negligence that we did not review the corresponding terms. Customer satisfaction is our constant goal. Every employee of the hotel adheres to the service concept of Oriental courtesy and Luxemon love, integrates respect and courtesy into every bit of service, and allows guests to experience the earnest and timeless hospitality with the most sincere, meticulous and professional service. We look forward to your visit again and wish you a happy life! Happy New Year in advance!
Guest User
Superior Twin Room
Stayed in Oct 2023
Family
1 review
Posted on Oct 5, 2023
1. Arrived at the hotel at 19:30, there was no parking space, the front desk said there was no way, the hotel did not have valet parking service. I had to find a way myself.
2. The restaurant and the room front desk both said there were latex pillows, so I called the customer service department. First they brought two sofa cushions, and said I did not explain clearly. On the next trip, they brought a very dirty pillow.
3. When I checked out, I forgot the charger for my child's watch at the hotel. Later I called the hotel and was told that it was indeed there. They did not proactively inform the guests, and I had to ask myself.
Forget it. I will not stay here again.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Rui'an Chenmao Sunshine Hotel, a subsidiary of Luxemon Hotel Group. Thank you very much for your genuine feedback. Here, we sincerely apologize for not bringing you a satisfactory experience. We have analyzed the comments as soon as we saw them and implemented them one by one. In the future work, we will strengthen the staff's customer service awareness and strengthen the standardized operation process to improve customer service satisfaction. Every employee of the hotel adheres to the service concept of Oriental courtesy and Luxemon love, integrates respect and courtesy into every bit of service, and allows guests to experience the earnest and timeless hospitality with the most sincere, meticulous and professional service. I hope you can experience our improvement again. I wish you a happy life and smooth work!