Sunset Residence Rovinj

The staff excels in transportation assistance and friendliness. The location is convenient for exploring. Rooms are clean with beautiful views. No significant drawbacks mentioned.

I would give this a "very good" for the property as it was nice and nicer than I expected. The room was equipped with a kitchenette and a really nice big balcony. I was there out of season so couldn't fully appreciate the balcony, but it was a nice outdoor space. What wasn't so good was the check-in process. I booked through **********, and on none of the communications was the name of the rental people (I forget their name now but it began with an A). I duly communicated or tried to communicate through ********** as requested. I explained that I was driving from Zagreb and would let them know when I landed so they knew when to expect me. At that point they made me aware that I would need to go to the office of the rental agency and then be taken to the property. It was dark by the time I arrived and the gateway was right off a main road onto a one way street, having been in the country 4 hours on my own in a hire car, this was not helpful. They didn't respond to the messages through ********** but had at no point given me their direct details which would have helped greatly. Eventually I had to phone a Croation phone number from my English phone (don't know what that's cost me) to be quite rudely asked "where you are you then ? Did you not follow the instructions". Which, yes I had, I just didn't know if I was in the right place or not. The chap was out delivering another couple to thir property and he told me to wait and he would come back for me. Which he duly did. I left the car at their office that first night as the parking was unclear. However the next day I was able to park near the property, so that was good. They would have come and got me again on checkout day if my car was at theirs. This did negatively impact my initial first impressions - when I said that if I had been given a bit more info it would have been fine and the chap said I should have googled it ?? But googled what ? The process works, but it would be so much better if everyone knew what was happening. I was then given their watsapp number, which is their phone number, but again, you only know that if you know ! THat made it much easier and I was able to message as I checked out. So, the property was nice, its a great location. I don't want to sound negative, but things need to be clearer - especially when using third party platforms.