Loobie22
October 17, 2024
This was our 2nd visit to the Monte Mullini, and it generally didn’t disappoint. The location is beautiful, the rooms are very comfortable and the staff go above and beyond in their level of service. Unfortunately I had an accident whilst on holiday, and in particular I would like to mention the hotel’s concierge, Ariana, who is an absolute asset to the hotel. We needed extra paperwork to get home and she made all the arrangements for us to get this. Nothing seemed too much trouble. She went out of her way to check that we were okay. The porters, restaurant staff, pool staff, reception and house keeping are friendly and helpful. The wine cellar restaurant has changed and is now only open until 6.00pm which was very disappointing as the food served is very good. We would have definitely have eaten in the evening had it been open later. We do have a gripe though! We booked an Executive room that advertised a ‘limited sea view’. Be under no illusion if you book this….there is no sea view. It is a view of trees only. Theses rooms are situated on the 1st floor. We had previously stayed on the 2nd floor and had a partial sea view, but apparently these rooms are now Deluxe and more expensive. We were not the only guests disappointed by this, especially as the sea view is so spectacular! We booked through TUI so can only assume this is a mistake on their behalf rather than the hotel’s. The hotel has a very chilled vibe but a nice ambiance which we would recommend.