Hotel âme

I loved staying here and wished I was staying longer. The staff is top notch. The room is well thought out and elegant. It's close to public transportation and many restaurants. The cafe was great for breakfast or coffee later. The pastries are delicious.

It is difficult to rate this hotel fairly. On the plus side: Everything about this hotel has style. The building is of the most exquisite architecture and the finishing of the rooms and the public space is near perfection - when looked from an architectural angle. On top, I found each and every member of the staff to be most friendly, helpful and competent! 5 Starts should be the result. On the down side: This is a very old building - and while the renovations have tried to reduce the noise level, it has not succeeded sufficiently. Not only did I find the windows far too thin (noise from a construction site directly next to the hotel), I could hear every word anybody said on a corridor, listen to the kitchen's preparation in the mornings - and while this may be impossible to avoid, it leads me to rate the hotel down. On top come some details which need attention: The lights in the bathroom are far too dim - no way to use contacts lenses - if not for my partner holding the smartphone with lamp function. Practically no space for our stuff around the bathroom sink. The breakfast included referred to one specific plate. When I chose something else the next morning (which was cheaper) - I had to pay extra for this nonetheless. A pricing policy which does not convince me. And last but not least, I found the mattress far too hard. It is hard to give three starts for such a beautiful place with such nice people. But as a place to get a good night sleep, this is just not a very good choice.

Great venue. Stunning rooms. Superb staff at great location. Very thoughtful and helpful. Had temporary physical restrictions which they solved perfectly and extremely interested in my wellbeing. A special compliment goes to Jasmijn for superb service and attention

The room was amazing, very spacious and clean. It was also in a good area, near lots of shops and restaurants. Overall, I really enjoyed my stay. Hope to come back here soon!

Pros Very spacious well decorated modern room and bathroom. Facing the back of the hotel thus very quiet. Pleasant staff when present. Public parking available nearby. Good location in the museum district of Rotterdam. Cons There are two major drawbacks to this hotel. The first is the steep (dangerously so ) staircase that is the only access to the bedrooms , no elevator in a place that badly needs one. The second is the hours of the staff : 8AM to 5PM , if they are not around you are not getting the needed help getting luggage up and down the staircase let alone checking in and out. One should also note the absence of a lounge and of a parking space in front of the hotel.