VR Rotorua Lake Resort

The hotel is surrounded by beautiful lakes and mountains, offering a serene and peaceful atmosphere, and the staff are friendly, but the facilities are somewhat dated.

It was so great peaceful place to be i am definitely going back for staycation…Breakfast was so awesome with nice lake view… Manager was very kind and welcoming… i would rate 5/5 with all services.

The hotel is located 17 km from Rotorua. It’s not a hotel in rotorua. Their ad is misleading. The carpet doesn’t look clean. Overall impression is not positive

Room was comfortable, nice view of the water and had comfortable bed. Clean room and bathtub. The heated tiles in the bathroom were a bonus. Just had no elevator but they do offer help to carry your bag upstairs if you need help and had accessible rooms on ground floor. We didn’t use the spa - wasn’t sure how clean it was, but when we checked out, we did see them emptying out the water from the spa.

Nice atmosphere, surrounded by beautiful lake. Not far from town. Nicely decorated and spacious room.

Staff were great was relaxing beautiful view of lake

The hotel location is fabulous, lakefront view. We have 2 big double beds. The amenities are good.

Spacious room with 2x double beds and hot bath tub. Not too far from Rotorua CBD.

The hotel's environment and location are excellent, and the underfloor heating is a great touch. The front desk made check-in feel very warm and welcoming, and check-out was smooth and hassle-free. I really wanted to give a 5-star rating.However, the breakfast experience was extremely disappointing. A female staff was busy clearing tables the entire time and provided no service at all. Many food items were already gone — we went at 8:10 AM, and breakfast was supposed to be available from 7 to 10 AM. There was no bread, no croissants, no apple pastries. As for fruit, only three pieces of orange were left, and they didn’t even have any pulp. I pointed this out to the staff member, and she simply told me that the breakfast supply was already finished, then continued tidying up without offering any help. But there were still over two hours left before breakfast was supposed to end! I was honestly speechless. I had no choice but to drive into the city center to buy some croissants myself. I don’t know if this was a cost-cutting measure or if they genuinely ran out of pre-frozen pastries, but either way, the experience was very poor. This was already our third time staying here, and the previous two visits did not have this issue.