On the Point - Lake Rotorua

We stayed here for 3 nights and we wish it was for longer. Our room (#4) had breathtaking lake views from both our sitting room and the bedroom. The staff could not have done anymore for us from recommending things to do, to Mel finding us a DVD to watch the first Lord Of The Rings as we were off to the Hobbiton tour, well worth doing, to Nicky giving us food to go feed the donkeys and sheep they have onsite. (Kids would love this, we did as adults). We had dinner at the restaurant and the lamb was slightly chewy, but the seared tuna was amazing and the breakfasts were the best. We gave the gold star to the chef for our poached eggs, as they were the best we had on our NZ holiday. I had to unexpectedly print a document off and scan it and the girls in the office couldn’t have been more helpful, thank you Sam and cheers to Helen who does a wonderful job in the garden, the grounds are beautiful. The entire place has a wonderful vibe and we enjoyed sitting by the fire enjoying our time here. The staff are like a little family with Nicky bringing her own coffee machine from home to cover their one being serviced. This speaks volumes of the culture and spills over into the service we received. I also mentioned the bed pillows were a bit soft, and housekeeping left firmer ones after cleaning our room, just lovely and we loved our stay - thank you.

My wife and I stayed here near the start of our tour of New Zealand and what a great start it was. The setting is stunning and the room was beautiful, with a panoramic view of Lake Rotorua. Sam was waiting for us as we arrived and very kindly showed us around, and to our room. All of the staff were very friendly, polite and welcoming. Mel makes a very good ‘Old Fashioned’ and was very informative and happy to chat about his Māori heritage. The only issue we had was the noise made by the occupants above us who seemed to be walking around in hard soled shoes on a hard floor. This kept us awake until after 01:30am. We asked to be moved and were swapped to a 1st floor room a couple of nights after. Although the noise wasn’t completely the fault of the hotel, I would recommend asking for an upstairs room. Some better insulation or softer floor surface would help to minimise disturbance to ground floor residents. Despite the above, I would highly recommend the hotel because of the location and staff.

Absolutely everything was top notch at this unique hotel. The rooms, the views, the food and the staff. They really made you feel pampered. If you are going to Rotorua, this is the place to stay. It is conveniently located to everything, but still private.