Lake Rotorua Hotel

Good location and very clean, helpful staff

The owner of this place is really really nice! Unfortunately the place looks a lot better online than it does in person. It’s definitely a motel not a hotel. There was two heaters supplied but neither of them worked, the windows and sills were very dirty, there was a bunch of stuff from previous stays under the beds. The sink in the bathroom was blocked, the toilet seat was broken, the shower was terrible. Again the owner was really nice so I feel bad that I didn’t like the room.

The room was not serviced in the three days we were there. one of the external windows had no lock and could be easily accessed from the outside. There was damage to a wall where a head board had been removed.

Toilet smells very bad.

very nice

Room was dark with bad lighting. Kitchenette is literally just a fridge and a rangehood. Nothing under the rangehood to cook on which wasnt a big deal but would have been nice to have some plates, knives, forks etc. Only had 2 spoons, one glass and 4 tea cups. Shower didnt work - was either boiling hot or freezing cold, there was no happy middle ground regardless of which side you had the lever. On check in, lady was rude, picked up her cellphone and talked on it while we were mid sentence, and was interrupted by someone else while i was making payment where she was talking to them and went to walk out the back without giving me change or letting me know she was going to get change as she was in full convo with the other person. Beds were comfortable, room was a decent size and suprisingly quiet seeing as by a main road. These are the only positives i could find

It looks like it was used as a Covid accomodation and not revamped. Very much in need of lick of paint and the receptionist said they are having a full overhaul come April 30th, 2026. The sheets were clean and we checked the mattress for bed bugs and seemed all good after scathing reviews of roaches and termites etc. Pool needed a clean or at least a sweep with a catcher and it would’ve been even better. Supposed to be a non smoking place but a few were walking around with darts and no effort made to call it out by management. If you’re after cooking utensils or even bowls there’s nothing to be seen but a couple of cups. A range hood was there but didn’t work and the fridge and freezer worked fine. It did have a damp odour but we were out of towners so it could’ve been the sulphur springs from nearby wafting through. It was ok and people were friendly. It is a good spot and close to town I hope they get it up to par for future holidaymakers. It shows a breakfast bar for patrons but that was nowhere to be seen. It says hotel but felt like it lost itself between that and a motel with most things from both missing. Master bed had one bedside table. No side tables or coffee tables for cups in the lounge area, no toilet brush just little things that make the place more of an enjoyable stay.

Dirty, disgusting actually, id say its been used to home the homeless or something, couch was shredded and out on the porch all floors had stains everywhere

Room needs ao.w maintenance big time. Staff struggled to accept cash, their dog jumped all over us. The toilet seat fell off, mould on the shower and basin. The shower drain was blocked. The bathroom fan was completely blocked and did not spin. The milk pottles in the fridge were god knows how old. Thick, chunky milk. We had to ram the door just to get it to open. Avoid this place!