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The price is very big, the design of the bare wall, the restaurant and bar downstairs, there are a lot of people at night

We stayed here for a night; I think that if you want to have two businesses, you must make them both work well; otherwise I don't see why not only one but impecable. This to say it is really uncomfortable to go the other side of the road to the hotel where check in, breakfast etc actually takes place (extremely over priced for such a service, 17 francs per person per night), It is also uncomfortable to go there at the reception if you find any problem. The hotel's reception is inexistent, so we must forcefully turn to that twin for anything, but it does not seem normal or comfortable to get up in the heart of the night in pyjama and to go 5 minutes walking to ask for a In addition, it was impossible to sleep for the warm, but literally impossible. We called the reception asking whether it was possible to have a portable air conditioner or a fan but we were told to just open the windows (Captain Obviously, as if we didn't do it as soon as we arrived).

Really lovely hotel that exceeded expectations. The room was big and clean. The kitchenette in particular was useful to have, and pots, pans, cutlery, etc were provided when requested. Shirete was an amazing, welcoming receptionist, incredibly helpful - no request was too much. The hotel is also situated in a great location if you want to visit Lucerne, Zurich and even Interlaken. Also a fantastic location for views of Mt Rigi. Would definitely stay here again for future central Switzerland visits.

I stayed at this beautiful hotel in May 2022. The hotel itself is beautiful. The interior tastefully decorated and the staff very attentive. I was in a single room which was fine. There was plenty of space for my clothes and a desk to work from. The shower was lovely. The only downsides: you could hear the toilets flushing in other rooms and my bed was particularly uncomfortable. In fairness I should have asked to change rooms which I’m sure the hotel would have facilitated. The price for a single room was slightly on the high side but this is Zug old town and the location of the hotel is very well situated. The station is a 10 mins walk away. Stay there again? Yes, but I would ask to see the room first and try the bed. That’s the only reason I’m rating this hotel 3 as opposed to 5. Had the bed been fine it would have been a 5 without any questions.

I was very pleased with my stay here. The hotel is thoroughly modern and comfortable by American standards. Rooms are large with comfortable bed and lots of light. European plugs abound just bring your converter. Hotel is extremely quiet so no problem taking a nap after long flight or getting a good night rest. Restaurant is very pretty and breakfast quite pleasant and not crazy expensive for Swiss. Will happily return next time business brings me here. Winter view from my room shown.