Hotels Near Skulptur 'Kasper Ohm up sin Vosswallach' in Rostock

During a recent stay I had a health issue and called the front desk and spoke to one of the staff. She (sadly, I forget her name but it had an eastern European ring to it) was absolutely superb; she called an ambulance and the paramedics knocked on my room door only 20 minutes later. They let themselves in (as I was immobile) and took me to hospital. While I was in the A&E department I called again and the same lady made sure that room service would collect my belongings from the room and take them down to the front desk, where I later, after being released from hospital, was able to pick them up. The MotelOne staff deserve full marks for making sure a very difficult day did not turn out to be a really horrible one. My sincere thanks!

The hotel is simply clean, located at the park behind the Baltic Sea Stadium. The two stars at the service have the really (no irony!) friendly older gentleman in late and also the delightful night service in the roll. The young lady is recommended to go to the day service a profession where she does not have to/shall/shall be able to handle with customers.

Враховуючи,що ми були єдині гості в готелі в той день, нам підготували міні фуршет кожній людині. Загалом номер стандартний, телевізор, WiFi. Ванна стандартна, гарно освітлена. Ввечорі гарячої води чомусь не було. Пляшки з водою в номері за окрему плату.

We had our family Christmas here. Besides the nice design of the hotel and the clean rooms, there is nothing good about this place. The service here was unfriendly, slow, and disorganized from the start of our booking through check out. The staff seems to be mainly comprised of grumpy trainees. They also don’t seem to speak German or English very well, which understandably makes it difficult to provide good service. The painful experience started with the booking process. Our group wanted a block of 6 suites. The reservations team took 7-9 days to respond between each email, sometimes only after me following up. In the week leading up to our stay, the team was a bit more responsive, but in general they made it needlessly difficult to organize our stay with them. When we arrived, we didn’t even get a “hello” from the reception. The keys were shoved in our face and no info or help was offered (no info about breakfast, where the facilities were, no offer of help with our luggage). Except for the breakfast, the food is overpriced, the selection is not great, and taste-wise, the food was pretty bland and unmemorable. One night in da Mario, we waited 20 mins to get our leftovers packed, and we ended up just leaving as it seemed the staff had totally forgotten about us. Another night in the Brasserie, the staff seemed very annoyed to serve us - to be fair it was busy that night, but our group felt unwelcome and uncomfortable there. They’ve overpriced a lot of their food and drink; make sure to bring your own water bottles or you’ll be stuck paying 7,90€ for 0,5L water. One night we asked for two liters of water delivered to the room; the bill including service charge and tip was nearly 40€ 😄 The last little treat from their staff came today: due to illness, we needed to late cancel two of our spa reservations. When we canceled, the spa generously offered to let us cancel free of charge. However, after we left, their team emailed us to let us know nevermind, we would have to pay after all.

The communication was properly completed immediately after the booking, the confirmation with all details came quickly by email. Since I was in the hotel more often, check-in was also prompt because the data were already available. My room wish was also considered. The hotel points with its 1A-Lage on the promenade. The gastronomic facilities cover a large range, from cafe to broilerbar, the staff are friendly and service-oriented. In the restaurant ”Dünenfein” I wished a little more look for the details (e.g. if you want to order something more as guest) - it was perhaps something due to the stress of the staff, but it was a bad thing. After a delle in service quality immediately during and after Corona I had the impression that it is going up again despite all the difficulties (managed skills ...). There are a lot of young people who are trained - I wish them not to lose their elan in the exercise of the profession. The fitness center has very modern equipment, I like the pool. The bathroom in the room seemed to have been renovated - which has strengthened the overall positive impression. I don't feel the hotel has come ”in the years”, as some reviews suggest, but it's certainly subjective. I'm always happy there and enjoy the comforts of the hotel. It is not a pretty little bit - but I have never regretted my choice for my outtime in warning mouth.

Wieder wurde uns ein grandioser Jahreswechsel außergewöhnlich ermöglicht. Das Thema - Purple Night -. In der Farbe Lila erstrahlte das Grandhotel im herrlichsten Glanz und passend dazu unzählige Details. Die Restaurants wurden mit viel Liebe dekoriert, durch verschiedene Künstler und angenehmen Gästen mit Leben gefüllt. Im Kurhaus wurden fünf Gänge mit passenden edlen Tropfen kredenzt. Der krönende Abschluss : In der Davidoff - Bar durfte bis früh „gezappelt“ werden. Es sind die vielen Mitarbeiter welche sich auch bis in die frühen Morgenstunden größte Mühe geben um ihren Gästen ein Erlebnis mit möglichst völliger Zufriedenheit zu bescheren. In unseren Augen habt ihr dies wieder bravourös gemeistert, ja ihr habt wieder richtig abgeliefert! Danke dem gesamten Haus! Für das Jahr 2024 sei gewünscht, dass es wieder zahlreiche Gäste gibt, welche das Grandhotel Heiligendamm zu schätzen wissen und mit allen Sinnen die Geschichte des ersten deutschen Seebades positiv weiterverbreiten. Maria & René