Residence Inn Hotels in Rosemont

I was pleasantly surprised after reading some of the reviews on here. Front desk staff is friendly. The rooms are really nice (although the pillows are not comfortable) and you can not beat the location. You can take the airport shuttle to the hotel (great service) and it's maybe a 10 walk to the Rosemont Blue Line L station which will take you downtown. If you're seeing a show at the Rosemont Theatre it takes you maybe 5 minutes to walk. The breakfast was good (friendly omelet makers and clean up staff) although the evening drinks could be better. Some people complained about noise from atrium which is really only a bother if you are still sleeping when breakfast is served. I would definitely stay here again.

The service was good. I had trouble at check in with the credit cards and the staff was helpful. The room was clean and the bed was comfortable. The only problem was the phone was broken and wouldn't shut up...so I unplugged it and notified the front desk. Check out was simple also and the shuttle to and from the airport was useful. Pick up is at the Terminal 2 shuttle area and you take the team there. If you have a very early flight the shuttle might be an iffy choice. I also ate at the restaurant which was delicious and the service was good.

Back here after a few months, and the level of service standards appear to be lower. Firstly, your status with Hilton is not recognized, and you don't get credit/points for your stay. When I got to the room the bedsheet looked unmade, i.e. it was very wrinkled...as if it had been slept in. While there was no malodorous condition, it did not look made. Changed rooms, and the second bed was just as bad. The front desk staff explained that the sheets were cotton, and that's how they look. Well, it's not my first trip, and I've been around.....I can tell the difference with a bed that's been made, and one that looks like it was just a rush job. Breakfast was so-so, the spread is nothing to shout about, pretty boring stuff actually. Fitness room was adequate, but the treadmills need to be either replaced, or at a minimum, maintained. Some keys on the control panels need to be fixed.

I can walk to the car rental center from the hotel, two large beds in separated room space for more privacy but they shared the same toilet.

My child's wedding was there. The hotel staff at the event were very helpful and friendly, and we appreciated them. The event itself was lovely and it was set up as we requested. I am giving the ”very good” rating because of that. But, regarding the room we stayed in, we had no hot water in shower for two nights - so we had only cold showers as we dressed for the wedding. Planning was also more difficult than we would have hoped/expected, because the designated caterer for our event (which was a large part of why we had chosen that venue in the first place) changed less than three months before the wedding and we didn't have a menu with pricing until 6 weeks beforehand (the day before invitations had to go out). It isn't clear when the hotel knew about the change, but it never notified us (we learned only when the ”old” caterer told us), and the process led to a lot of last minute stress, and increased costs. Finally, the hotel billed the bride and groom for a room for a night they did not even stay at the hotel; when we questioned that we were told the charges would stand because they hadn't notified the hotel 72 business days in advance (further in advance than the caterer was even set up). In addition, the hotel had agreed to comp us another room but that did not occur because we initially had given the hotel the name of one couple we thought would stay in that comped room - when we learned that couple had not stayed at the hotel overnight, the hotel was unwilling to switch and provide the cost of the comped room to another guest (or even to offset the charges to the bride and groom for the room they did not use, as noted above). We were frustrated by that intransigence.

We stayed one night at this hotel, because Hurricane Ian extended our trip to Chicago. We couldn't extend our rental car and needed a location near the airport with a shuttle. This place not only fit the bill for convenience but it was quite nice. The hotel is very nice and stylish with an open airy feeling. The rooms are rimmed around and open atrium that houses seating and a restaurant/bar. The suites are a little dated but very nice and very large with a separate living area, bedroom and a bath separating the two. This suite could easily be shared and it is also nice for business people because the bedroom door can be closed. Titanium members have a nice lounge with hot breakfast from 6-9 weekdays, a little later on weekends, snacks, water, sodas, coffee, tea, etc all day and appetizers from 5:30-7:30pm. The night we were there they had chicken wings, pizza and a couple of other goodies. The attendant is very efficient and we were extremely grateful for her asking someone to take their phone conversation off speakerphone. Last but not least, Rey, the shuttle driver arrives every 1/2 hour on the 1/2 hour to take you to the airport. Very nice man and quite prompt. Tip - you can also take the shuttle to the metra station at O'hare for transportation to other areas.

I will definitely live here when I go to Chicago. The breakfast is good. Although it was a bit simpler during the epidemic, it is still worth recommending! The parking fee is a bit expensive, and it is recommended that guests who stay in the hotel should park for free

A 5-minute drive from the airport, the suite is extra large and has a hidden double bed that can be pulled down. That is to say, such a suite can accommodate 4 people. The water in the room is paid for, and the others are very satisfied. Two hypnotic books are quite human. Because there was no other experience in a hurry, breakfast was just like an ordinary American breakfast, and the variety was not so rich. It is enough.

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