Hotel & Gasthaus Die Perle

The check-in process was really difficult. We arrived at the hotel around 9 PM. The self check-in machine couldn’t find our booking. We called for help and talked on the phone for a long time, but still couldn’t check in. Luckily (and unluckily), some other guests arrived and had the same problem. Because there were more of us, finally a male staff member agreed to come and check the machine. This staff member kept saying it was our fault – that we entered our name wrong, or that we mixed up the first name and last name. He insisted the machine had worked fine for six months and couldn’t be broken. We tried different combinations of our names many times, but nothing worked. He tried too – and when it still didn’t work, he finally admitted the machine was the problem. Around 11:30 PM, we finally entered the rooms. The next day, after we explained everything, the very friendly and polite ladies at the front desk kindly gave us a 10% discount. Most things about the hotel were great, and the front desk ladies were super helpful. We fully understand that technical problems happen sometimes, and waiting 2.5 hours to check in was also okay for us. We doNOT blame anyone or anything for that. But what we couldn’t understand was how the staff member insisted it was our fault and how he did NOT believe anything we said, and his attitude was a bit rude when we tried to explain that it wasn’t our fault.

It was a terrible experience during check in process as our flight were delayed so we had reached hotel around 11:15 pm and there was nobody to help and even check in portal was not scanning documents so we couldn’t get a room key to get access and finally we including my wife and 1 year old daughter had to sleep in the lobby and wait for staff to come in the morning and finally one staff member girl came and she got shocked and disturbed when she saw us sleeping in the lobby as we had no other option and outside it was too cold. However she was very very helpful and promised us to get full refund and also served us a very good breakfast so thank you to her for all the help.

In an industrial area but very quiet. We walked about a block to this beautiful little church. The breakfast was very good as was the dinner (maybe a little less salt) The staff, especially Pascal, the person serving dinner Sophia? and the person serving breakfast and at checkout (sorry didn’t get her name) were very helpful and friendly.

Ok hotel, not special for price but reasonable The guesthouse is ok. Reasonable value as closed to lucerne. It is opposite large paper factory and put in small attic room. Check in closes as 8pm but can make special arrangement to check in later, which is ok and don't have to pay extra for parking.