The Garden Venue Hotel

We hosted our event at the garden venue and it was money well spent,A lot of thanks to Munya and the venue team for an exceptional service, everything was just smooth all the way, God bless you all for the excellent service you gave myself and my family,thank you so much. Kind Regards

We booked a film production shoot at The Garden Venue, and at their insistence, we changed our schedule to accommodate the venue. We were told that we should film on a Monday (14th Oct) because it is a 'quiet' day for them. This was not the case. On the day of the shoot, we were shocked to find out that they had accepted a 'last minute' booking for a party in the venue right next to the one that we had been given. The music was so loud coming from the venue, that we couldn't film anything for over 3 hours. A stand-down of over 200 cast and crew members in the film industry costs thousands of rands. The event planners had no excuses, everyone was passing the buck. The General Manager and Accountant of the venue were not helpful either, their excuse was that they had no idea that the events team had booked another event so close to ours and that we must just wait for the party to end. Worse of all, the person who had made our booking just turned off his phone and left it to his junior colleague to try and sort it out. Our emails of complaint were completely ignored, and to this day, no one from the venue has apologised for this huge mess up. No accountability and bad customer service, are the only words to describe our experience.

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice. The Garden Venue is one of the nicest places. My wedding in the 12th of April 2024 was superb. Great memories The Garden Venue has created. The deco was out of the place. Special thanks to Jennifer, Blessings, Andile, Dj Mathe , Dj Eddie, the Chefs and Noddy

The service has been awful from day 1. Lack of communication, not responding to calls and texts. Once you pay the deposit you should forget about a guy called Lovemore. He will never be in contact with you again. Then you are handed to a clueless coordinator who you get to sit down with and discuss table setting, menu and drinks to which on the day of the event none of what was discussed was there. I’m appalled and am certainly not a returning customer. Bye

Thank you for making our dream come true. Helping me in a difficult time. Bringing our dream to a reality. The staff was amazing and so supportive, helpful in every aspect. Thanks again for hosting our dream day ❤️

The beautiful and excellent team had a wonderful day and venue was beautiful eith flowers of our expectations, our couples and guests loved the place and they will recommend to their friends and family