Guest User
June 11, 2024
As a diamond member, I usually don't give bad reviews. This is my first time to stay at this hotel! First of all, let me talk about the advantages: the environment and hardware are nothing to say, and the breakfast is also OK. However, these advantages are not enough to cover up the lack of service--First: Check in at 4 pm, there are children in the lobby blowing balloons for children, and our children also join the queue. It was a good thing, but after queuing for more than ten minutes, they were told that the time was up and asked the children not to queue up. The children in the queue behind were very disappointed, and the hotel did not take any remedial measures. Even if a small balloon was given to each person, the children would be very happy. There were five or six children queuing behind, and they just dispersed. So speechless~~ Second: The front desk staff who checked in was cold and had a sullen face as if they owed her money. They neither informed the basic information such as breakfast time, restaurant and elevator location, nor informed the guests of the benefits of staying (there was a bathing ticket in the room, but the front desk staff did not mention it at all). Third: Let's not talk about the old facilities in the room, at least clean the hygiene, okay? As soon as I entered the room, I found a lot of hair (it's hair, not just hair), long and short, very disgusting! There are many shortcomings, such as only three bottles of water are provided, and more are charged; the screens on the balcony are so dirty that you can't bear to look at them, etc. I won't list them one by one.
When I checked out, a front desk staff was quite enthusiastic. It's a pity that the service is not up to par with such a good location and hardware. Maybe there is no competition nearby, so customer reputation doesn't matter a bit~
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