Guest User
May 4, 2024
During the May Day holiday, my family went to Xiong'an for a trip. We arrived smoothly in 2 hours from Beijing. The check-in time was a bit long due to the full occupancy rate during the holiday, but the staff were fully cooperative and finally lived in the Little Prince theme suite that the children liked.
Facilities: The room is spacious and bright, fully equipped with a small tent, electronic piano, dolls, and drawing boards. Even if you don't leave the hotel, the children can play for half a day. It is strongly recommended to bring children to stay in a parent-child theme room.
Hygiene: Equipped with a full set of Little Prince toiletries and towels, the sheets and quilts are clean and tidy. Staying for two nights, the room cleaning on the second day was also very timely and in place, and the room was cleaned and tidy.
Environment: The hotel is very convenient to the Eye of Xiong'an, the Convention and Exhibition Center, and Yuerong Park. The room has light and dark adjustment, which is very friendly for babies to take a nap.
Service: Very satisfied! A few days before check-in, the hotel staff contacted in advance and informed us of very detailed travel strategies and precautions. Any problems during the stay were solved in time. When I met the hotel staff, they were all smiling, making the guests feel at home!
Of course, there are also shortcomings. There are many guests in the hotel during the holidays, and the waiting time for check-in is a bit long, which is a bit difficult for babies who want to take a nap. However, because the suite comes with afternoon tea for two, we waited in the lobby bar to ease some of the pressure. The windows in the room need to be told to open by the staff. There is a bit of smell in the room, but opening the window for ventilation and adding an air purifier alleviates it a little. There is a queue during the peak period of the breakfast buffet. Another thing is that for electric car owners, there is no charging pile equipment in the hotel basement, which is not very convenient.
Overall, it was a very satisfactory stay experience, and I would recommend friends who come to Xiong'an to choose Sofitel Hotel.
Original TextTranslation provided by Google