Top rated hotels in Rome

The Westin Excelsior, Rome
3.9/5108 Reviews
Via Veneto
Nice hotel however the service s terrible! Before we arrived I write the concierge for specific restaurant recommendations. He merely cut and pasted tourist information for 23 restaurants, only of which four met my criteria. Wrote another concierge asking for recommendations for stores that sold handmade gloves. He replied by cutting and pasting tourist information for 33 stores that included Louis Vuitton, Chanel, Tiffany’s… When I clarified in a follow up email that I was looking for a store that only sold gloves made in Italy and not chain stores where I could buy merchandise online, he merely replied by giving me the names of the streets by the Spanish Steps and said to look for a shop in that area! I then contacted the hotel manager who merely apologized instead of telling me that 1 block from the hotel was the glove store I was looking for! When you ask for a taxi, the bellmen tell you to go around the firmer to the taxi stand and try to flag one down! When we arrived, five bellman were chatting with each other and no one helped with our luggage! Laziness on the part of the staff prevails and the mgmt. doesn’t find it important enough to correct.

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