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Hotel Alba Roma
3.2/527 Reviews

Hotel Alba Roma

Rome|0.93km from Le Madonnelle Romane
I was a guest at the hotel for the last 3 with 120 students and I’m one of the teachers. The second morning, I discovered that my make-up had been stolen, which was very inconvenient and upsetting. I went to the front desk to report this. The lady at the front desk assumed that I was one of the students and replied in a way that seemed very indifferent and careless. She stated the students' rooms were all messy and I probably lost it in my mess. When I told her I was a teacher, she said that my roommate probably took it. This alone is a very inapropriate remark. The fact that my expensive make-up was stolen, did not seem to bother her. That was the end of that conversation, since she stopped replying to my complaint. The conversation was very difficult because her English wasn’t that good. When I addressed the problem again the next day, she told me that it couldn’t have been the cleaning lady because they didn’t clean my room. This was a weird comment because my bed was made and my colleague was at the hotel the whole day and she had seen the cleaning lady in my room. The lady at the front desk said that this wasn’t possible because they didn’t have access to my room because I had the key with me all day and there wasn’t a spare key. She was basically telling me that I was lying. I showed her my key and pointed at the shelves behind her that the spare key was there. She was perplexed. I also assume that a cleaning lady always has a master key. The lady at the front desk couldn’t find any more excuses. I ended the conversation with telling her that I would write a bad review and I would let our travel agent know that I didn’t recommend the hotel to my school. I have been treated with disrespect. You can’t tell your guest that they are liars. I had hoped this incident would be taken seriously and investigated or that I would be compensated. Which didn’t happen.

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Hotel Alba Roma
3.2/527 Reviews
I was a guest at the hotel for the last 3 with 120 students and I’m one of the teachers. The second morning, I discovered that my make-up had been stolen, which was very inconvenient and upsetting. I went to the front desk to report this. The lady at the front desk assumed that I was one of the students and replied in a way that seemed very indifferent and careless. She stated the students' rooms were all messy and I probably lost it in my mess. When I told her I was a teacher, she said that my roommate probably took it. This alone is a very inapropriate remark. The fact that my expensive make-up was stolen, did not seem to bother her. That was the end of that conversation, since she stopped replying to my complaint. The conversation was very difficult because her English wasn’t that good. When I addressed the problem again the next day, she told me that it couldn’t have been the cleaning lady because they didn’t clean my room. This was a weird comment because my bed was made and my colleague was at the hotel the whole day and she had seen the cleaning lady in my room. The lady at the front desk said that this wasn’t possible because they didn’t have access to my room because I had the key with me all day and there wasn’t a spare key. She was basically telling me that I was lying. I showed her my key and pointed at the shelves behind her that the spare key was there. She was perplexed. I also assume that a cleaning lady always has a master key. The lady at the front desk couldn’t find any more excuses. I ended the conversation with telling her that I would write a bad review and I would let our travel agent know that I didn’t recommend the hotel to my school. I have been treated with disrespect. You can’t tell your guest that they are liars. I had hoped this incident would be taken seriously and investigated or that I would be compensated. Which didn’t happen.
Hampton by Hilton Rome East
4.2/540 Reviews
Unfortunately my friend chose this because it was close to our airport. But I implore you to look elsewhere as you will find much better places to stay. You will find no food in this hotel. Nor did I see a vending machine. Breakfast is it. And a tiny bar can give you a basic drink or tiny water. The room is basic but was clean. We each got one small lumpy pillow so I needed to ask for more. The shower had seen better days with stained and dirty grout and a shower head that constantly fell down. And the cleaning left much to be desired with long hairs found everywhere. There is a restaurant next door but give it a big miss as the staff are rude and the service and food is horrific. See my separate review for this.
Hotel Artis
3.8/544 Reviews
Maybe it's because they can charge you with 6€ per person city tax? I'm not very happy with this hotel. Thin walls, expect to hear everything from neighbours, the room was directly beside the restaurant, mildew (my wife had problems with allergic reactions), not clean, older than it looks, unrepaired damages / open electrical wires (dangerous?), breakfast is absolutely minimum, coffe machine spends only quarter cup (need to push it 2-3 times), mostly sweets for breakfast, cheapest food / bread, area around is really not nice -> full of trash / plastic / smeels dirty, streets are damaged a lot, nothing interesting except carrefour in this location, the hotel ofers nothing special (no sauna, no swimming, no sport, nothing), the breakfast room has no windows (feels really cold, like a school hotel), to get to rome it takes minimum 40 minutes if you have luck. For us it has taken minimum 1:20 to rome / vatican. Service said the commerce is open 24x7, I went 3km, it was closed, open only until 10:30pm. No sauna, nothing to entertain. Conclusion: I would spend a few hundreds more to get a real 4 stars hotel. This here was 2 stars, but really not more. For me this looks really untrustworthy. This was by far the worst 4 star hotel I've ever been. I really can't understand that high rating. Therefore I think, it's (again) just to get a high city tax. We have payed additonally 36€ for two persons for 3 nights. Anyways, the personal was kind to us. It's not their fault. It seems the management tries to get each cent from the visitors.
Hotel Roma Tor Vergata
3.8/5500 Reviews
The hotel is located outside of the city centre of Rome. Although it is situated near a station on Line C of metro, it is not convenient to carry your baggage to the hotel. We took uber when we check out. However, I would recommend this hotel to budget travellers as everything is decent except the location.
Movie Movie Hotel
4.4/566 Reviews
Movie Movie Hotel has quite new facilities, not like the dated hotels in city center of Rome. It was only 3 minutes walk from metro A line station. The hotel upgraded me to top floor with a spacious room. Everything worked fine. The only complaint was the tiny shelf (not a table) next to the bed. I found not much space to put things next to bed. Other than that, seriously it was a good discovery for visiting Rome for future trips.
De Guestibus
4.3/511 Reviews
I called for 2 double rooms a week, specifying and recommending maximum cleaning. The guy, a certain Emanuele, said he had 1 room available, but to not lose the client, he would take another room from a colleague who has a B&B on the third floor. Already at the booking he wanted to charge the amount of the holiday bonus (first strange thing) and I asked to do it personally in the structure. We arrive at the check-in, we arrive in a popular, old, dirty and miserable condominium, people who go and come without respecting the covid rules at least. We check in the first room and we already notice them the room completely different from the photos (this on TripAdvisor are clearly retouched, traveler photos are not there). The room was bleak with shoes, bleak box, and a bad smell, and of course the minimum necessary was furnished. I'm going to check in the other room 'from a friend', the guy doesn't find, we wait 10 minutes and it's finally going to open. We enter and there is a nauseous smell of cooking (indian kitchen or I don't know what) , we get the room and just open: broken floor throughout the room, holes, the bed (at a first brave look) has 4 hairs spread (hair, not hair), tight tent with two animals hang near. Here the odisea begins, I call this Emanuel complaining about the situation and the fact that he had assured me everything else, he spontaneously tells me that I can go away and would then have repaid me (for before seeing the rooms the girl at the We will go away and find another accommodation. For two rooms he asked us for EUR 158 (in Rome with these money go to the best hotels, what I found as a remedy cost me less, it was a 4 stars and say it was stunning is little!!! ) I look for the refund on Monday as by agreements (believing in the owner's honesty) and this Emanuele says the room was used and had to clean (but really?! Maybe he doesn't clean it every time someone goes there) and then for having drunk a bottle of water and made a pipi decides to charge EUR 25 for the cost. I also agree with this decision of starving death after he almost ruined us the afternoon, lost two hours, got forward and behind with the bags, around under the sun to find other solutions and after he himself had told the the phone we could go and would have paid us all back. At the moment it does not answer, I asked him to send me the difference (we're talking about a decade of euro) and to make me the 'consumption' bill of the room (Not optional Emanuele's receipt).

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