Saint B Boutique Hotel STB

Overall this is a 3 star hotel experience… The location of this hotel is amazing and is really easy to walk to tourist attractions like the Trevi Fountain or Pantheon, and in comparison to other hotels in the area is very reasonably priced. Both the receptionists were friendly and welcoming, so a big thanks to them. However, there were a few issues with our stay and hopefully these can be fixed for future customers. Firstly, the bathroom door lock was broken & the shower leaked during our stay. We did bring this up to the receptionists when we left so hopefully this can be sorted. Secondly, most days the cleaner did a good job at cleaning our room/ replenishing items. However, on one occasion the cleaner did not replace our toilet rolls, meaning we had to go out and buy some toilet rolls from a near by shop. The other incident with the cleaner, happened on the Saturday of our stay. The hotel clearly states that in order for your room to be cleaned you must be out by 11:30. However on Saturday morning, the cleaner knocked at 10:15 to come in and clean our room, in which we were still sleeping. I opened the door and the cleaner apologised and said she would come back… she did not (we had left our room before 11:30 so she was able to clean it). This would not have been an issue if the hotel had not clearly started that if you wanted fresh towels you had to leave them in a pile on the bathroom floor, which we had done. But once we returned to our room at 5:20 (reception closes at 5); the cleaner had not been back in. Thankfully, we called the number provided and fresh towels were brought to our door and the receptionist explained the next day that the cleaners hours are reduced on a Saturday, although I think it is poor that this is not stated to guests and that the cleaner had not returned. When we arrived the tv remote also didn’t work as the batteries had run out, and I do think this is something that should be checked when cleaning the rooms between guests as it resulted in us not being able to watch the tv until the following day. To conclude, I would recommend this hotel if you are looking for one with a good location and you know you will not be in the room much, but there are a few things that would need to be improved for this to become a 4/5 star review.

It's the worst hotel I have ever seen.. I arrived there and i noticed that the hotel is dirty and they are doing renovation all over the hotel and the reception area are one meter even the hall way like your walking in a cave and the room looks old. The receptionest wasn't helpful at all. Since she said no one can take ur luggage to your room and i think there is no alevator.. Worst worst hotel i didnt stay i cancelled my booking without a refund

The location is ideal. The staff is friendly and attentive. Rome is a beautiful city and our stay in this hotel was nothing short of peaceful and relaxing. The facilities are great and the rooms are lovely. Arianna was a top notch receptionist. The upbeat attitude and helpful recommendations really added to our experience.

Although the pictures depict a quaint beaux-arts decor with bath tubs and coving, the management is ethically corrupt. I stayed here for 4 nights in total. Two of which, were pure hell. The air conditioning was not working in my room and despite reaching out. Asking for extra equipment, like a fan, to help cool this little lady prone to heat stroke down. They sent someone the next day - a man who changed the air filter. There was no apology for a sleepless night, where I covered my entire body in wet towels with the 100 degree heat (I chose a hotel specifically for air conditioning). There was no empathy. Just defense from staff that believed all was now resolved now that the air filter was changed. Of course no cool air was still coming from the air vent. I asked to be moved into rooms, instead they took a new booking for the room available with a new guest. It was at this point, I knew that they were never going to compensate me. The booking partner I made this booking with asked for the hotel to compensate, they refused to, gas lighting my situation and saying the rooms worked ‘perfectly fine’. I have three eye witnesses to say the air conditioning was broken. The hotel booking partner ended up contacting their legal team as this became a legal issue. It is one thing when something happens with a hotel, things break, mistakes happen. But when a management refuses to take ownership, refuses to apologize the hell they put their guest through, and continues to defend themselves, this becomes a moral issue. Other reviews have stated similar behavior, a very immature response expected from decent hospitality. Mark my words, they will decline rapidly with this treatment towards their guests. The worse experience I’ve had in a hotel, and I travel a huge amount around the world. Additionally, the floor was filthy under the bed, the safe didn’t work, the lift didn’t work and that isn’t going to be fixed due to the hotel’s ‘bureaucratic issues’ with the lift. If you want to enjoy Rome, in all it’s splendor, don’t trust this establishment with your money, once they’ve held onto your cash, they’ll never return it, regardless of how poorly they have treated you. I can happily recommended other brilliant hotels who would not do this inhumane act towards another human being. Avoid at all costs. This hotel ruined my trip and they’re not sorry about it. They stopped responding to emails and correspondence. Which was perhaps the lowest blow of all. No doubt they’ll respond with gas-lighting, defence and excuses. But I’m not the only one disappointed with their experience; the bad reviews are littered all over the internet. Find a hotel with professional management, one that cares for their guest, including their health and safety.