Hotel 77 Seventy-Seven - Maison d'Art Collection

The location was great as it was near roma termini. It was also walking distance to bustops to all the town square/ shopping streets and rome attractions.

Do not go here. If it’s the last thing that you do, the shower was broken the spa is not even a real spa. The water in the jacuzzi was cloudy and it was located in the basement. It was very dirty and had a weird smell. The sauna was moist like a high school locker room I was very scared to sit in it. Salt room, more like lights LED lights behind a plastic screen with garden rocks jabbing my feet with lawn chairs facing the wall. We were told we were getting the upgraded suite come to find out it was on the first floor with a view of a concrete wall. TV wasn’t working. The shower head was messed up which resulted in water spraying everywhere. The staff itself was very helpful by holding our bags until we returned for a flight after checkout. I do not recommend !

Hi there, I was staying in 306 from Oct 27-29 I just want to express how upset I have been with my entire stay here at your hotel. This would be the first time I have ever complained about any business of any sort. First off I did not get a response from anyone in regards to a transfer from the airport to the hotel. I was still in Madrid when I emailed in regards to a transfer. I waited 2hrs with my daughter at the airport to even be able to get a driver to accept to take us to the hotel. 2nd upon arrival the room itself was not even close to a 4 Star Standard. There was hair from the previous stay and food crumbs in the sheets. Even used clothes was still in the room. Also had we known earlier that there was blankets available, we wouldn't have used our sweaters and jackets as blankets. Even the sink in the washroom is clogged and doesn't even drain properly. 3rd I just simply could not sleep anymore. My last night here, My 10 year old daughter and I could not sleep due to the arguing and domestic assault occurring outside and inside the hotel. I have video footage from this evening/morning. Had the police been contacted sooner, guests wouldn't be complaining about these other guests arguing, punching, slapping, choking, and screaming throughout the hotel. I personally even went to the suite itself to help the situation as it was unbearable to let it just pass over and just sleep it off. I just simply want a refund. I hope to hear from management.

The hotel was not the hotel in the pictures, it was a different building down the street that had no reception or amenities. Would not have booked if I new this. We had to walk up as the elevator looked unsafe. Also, we asked the front desk for a additional pillow as we each has one small pillow, they would not provide.

outside my room was i think human mess on the floor, came back with bed bug bites, spa useless as over booked, breakfast great but 7.30 start so no use if you book early trips (pompay) , staff uninterested. Worst hotel i have ever stayed in.