Guest User
November 28, 2023
My friend and I chose this hotel on our first day when we arrived in Italy—— after a long-haul flight, expecting a comfortable retreat. Regrettably, the reality shattered our hopeful anticipation. Right from check-in, our experience nosedived into a series of letdowns. The very first day unmasked a glaring issue—the bathroom offered only scalding hot water, rendering it utterly unusable. This oversight was inconceivable. Upon alerting the hotel staff, their response was disheartening. They claimed no availability of alternative rooms and it was not possible to send a worker to us because it was Saturday night, forcing us to confront the impracticality of having no access to basic bathing facilities after a wearying day of travel.We were forced to go to sleep even when we desperately wanted to shower. No doubt, we also have to go traveling the next day un-showered. While we were visiting the beautiful Vatican city, we were forced to waste our precious time to communicate with the customer service to deal with the problem. Only on the second night we were able to switch to another room, enduring further inconvenience as our luggage remained trapped in the previous room, necessitating additional time wasted seeking customer service assistance. Initially offered a mere 15% discount for the first night’s inconvenience, the compensation increased to 25% after vehemently expressing our dissatisfaction. While staff members expressed empathy, their attempts at compensation lacked sincerity and failed to acknowledge the depth of our inconvenience. The compensation is not sufficient given the extent of the inconvenience. This experience eclipsed what should have been an enjoyable trip, leaving us profoundly disheartened. This hotel experience was utterly disappointing and left us incredulous. In all my previous travels, I’ve never ever encountered such abysmal conditions. This undeniably ranks as the most disappointing hotel experience I've ever encountered.