Best Western Premier Hotel Royal Santina

Best Western Premier Hotel Royal Santina Reviews

Best Western Premier Hotel Royal Santina

Via Marsala, 22, Rome, Lazio, 00185, ItalyView Hotel Details
Best Western Premier Hotel Royal Santina
Best Western Premier Hotel Royal SantinaBest Western Premier Hotel Royal SantinaBest Western Premier Hotel Royal Santina
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Best Western Premier Hotel Royal Santina Guest Reviews

4.3/5
Very Good
183 review
Verified reviews
Location4.5
Amenities4.0
Service4.3
Cleanliness4.4
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All reviews(183)
Positive reviews(172)
Reviews with photos/video(39)
Convenient location(61)
Friendly owner(51)
Easy to get around(41)
Close to train station(28)
Delicious breakfast(26)
Average sound insulation(10)
Perfect for business trips(7)
Comfortable bed(5)
Negative reviews(11)
Low
Small Double Room
Stayed in Nov 2024
Family
4 review
1.0/5
Posted on Dec 22, 2024
Choose this hotel at your own risk. Their app auto jumped to another date which I does t want. I don’t realise it till 3 mins later. I called them to change the date and they refuse. Do not try this hotel. I would say it’s the worst and bad attitude from staff
Response from Property: Dear Guest, We are truly sorry for the inconvenience you experienced. We would like to inform you that the hotel is not authorized to modify or cancel reservations made through third-party apps or sites. In these cases, we can only recommend contacting the customer service of the platform used, which will be able to provide the necessary assistance. We are truly sorry that this episode has negatively influenced your opinion of our hotel. We hope that, in time, you will reconsider your evaluation and regain confidence in our services. Best regards Nicoletta Coljca Guest Reviews Best Western Premier Hotel Royal Santina
FAH SIN
Small Double Room
Stayed in May 2024
Travel with friends
6 review
3.7/5
Posted on Jun 4, 2024
The room was not thoroughly cleaned Found a pair of ladies panties in the slot between the wall and the writing table
Response from Property: Dear Fah Sin,We thank you for your feedback. We sincerely apologize for the issue you experienced in your room. This does not meet our usual standards. We regret not being informed immediately about the incident, which would have allowed us to understand the circumstances, investigate any potential room assignment error and, most important, ensure you a comfortable stay. Unfortunately, without knowing the room number and the stay date, we are unable to internally address the issue, which would have been important instead.We hope for another opportunity to demonstrate the quality of our standards to you.Kind regardsStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma
WilliamWKP
Comfort King Room
Stayed in Oct 2024
Couples
8 review
4.0/5
Very Good
Posted on Nov 28, 2024
Very convenient to station. No independent air conditioning system in room, quite noisy if open windows…
Response from Property: Dear Guest, Thank you for your feedback! In November, the air conditioning is replaced by radiators, adjusted to ensure maximum comfort for our guests. We are sorry that, in your case, this solution did not meet your expectations. We are nevertheless happy that you appreciated the location of our hotel and we hope to welcome you again in the future, to offer you an even more pleasant stay! With kind regards, Nicoletta Coljca Guest Reviews Best Western Premier Hotel Royal Santina
Guest User
Comfort King Room
Stayed in Aug 2024
Couples
9 review
4.2/5
Very Good
Posted on Oct 6, 2024
Staff was very friendly and helpful. Kept our luggage for us. Breakfast was good! Scrambled eggs were superb, good bacon and European cold cuts. Room a little small and AC was a little slow to cool us down due to sun exposure. We were on the first floor a bit exposed, wish we had been higher. Train station, subway station and all services right across the street. A good place to spend a little time as a tourist in Rome.
Response from Property: Dear Guest,Thank you for your review!We are delighted that you appreciated the friendliness of our staff and enjoyed the breakfast. We strive to provide our guests with high-quality products.We are glad to hear that the central location of our hotel made your travels in Rome so convenient. We hope to see you again soon for another pleasant experience! If you let us know your preference for a higher floor, we would be more than happy to accommodate you. Best regards,Nicoletta ColjcaGuest Relations BW Premier Royal Santina
Nicol Barrow
Comfort King Room
Stayed in Jul 2024
Couples
6 review
5.0/5
Outstanding
Posted on Aug 14, 2024
great hotel room was so modern and amazing aircon! central location very close to train!
Response from Property: Dear Nicol,thank you for sharing your experience. We delighted you found our hotel great!We look forwadr to hosting you againKind regardsOlgaGuest Reviews TeamBW Premier Hotel Royal Santina - Roma
Guest User
Comfort Triple Room
Stayed in Sep 2024
Family
17 review
4.0/5
Very Good
Posted on Oct 31, 2024
Near to the train station, walking distance to the downtown
Response from Property: Dear Guest, Thank you for sharing your experience! We are glad that you appreciated the strategic location of our hotel and the cleanliness of our spaces. We will be happy to welcome you again in the future to offer you an even more pleasant stay! Kind regards, Nicoletta Coljca Guest Reviews Best Western Premier Hotel Royal Santina
Taysia
Comfort Triple Room
Stayed in Apr 2024
Family
23 review
3.5/5
Posted on May 24, 2024
Nice location, close to main station. However the bathroom is not user friendly and other amenities were not refilled during our 4 days stay.
Guest User
Comfort Twin Room
Stayed in Oct 2023
Travel with friends
6 review
5.0/5
Outstanding
Posted on Nov 20, 2023
Excellent customer service! Warm welcome with welcome drink and tarts. The location is central. We really enjoyed our stay. Thank you very much!
Response from Property: Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you experienced excellent customer service and enjoyed the warm welcome.We look forward to the pleasure of welcoming you back in the future.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma
Guest User
Small Double Room
Stayed in Feb 2024
Couples
1 review
4.2/5
Very Good
Posted on Apr 12, 2024
The hotel was conveniently located 5-min from Termini train station and the FCO airport shuttle bus and hop on hop off bus stops just across. We stayed 2 times during our 2 week stay in Rome - over night stay before heading down to Civitavecchia Port for MSC cruise and 4 night stay upon return from the cruise ship. We used the hotel storage service for one of our luggage bags for a week during our 7-day cruise. The hotel staffs were friendly.
XieBX
Comfort King Room
Stayed in Feb 2024
Couples
23 review
5.0/5
Outstanding
Posted on Apr 16, 2024
This Best Western Hotel is very near to Rome train station. Just make sure you choose the correct exit, else might walk a big round. The room is clean & hotel staff is helpful to provide useful Infor for nearby tourist attraction. Breakfast spread is quite good. Enjoyed my stay in this hotel.
THAM
Comfort King Room
Stayed in Feb 2024
Couples
10 review
3.5/5
Posted on Apr 2, 2024
Nice location, warm reception from the counter staff which is very important. Room size is decent but the fitting specs is little bit different compared to asia especially the double bowl toilet. consistence hot water, ya the lift is the smallest I ever experienced.
Lyne
Comfort King Room
Stayed in Aug 2023
Travel with friends
1 review
4.0/5
Very Good
Posted on Sep 12, 2023
We would like to thank Nadia who is working at the restaurant. She was so devoted and wanted to make sure that everything was up to our expectations ! All the staff was extremely welcoming. Breakfast was really good and our dinner experience was also very good. We recommend this hotel which the location is excellent, near Roma Termini. The room was really to our expectations but the bathroom was just ok.
Response from Property: Dear Lyne,Thank you for your review, and we're thrilled to hear about your positive experience at our hotel. It's wonderful to know that Nadia at the restaurant provided exceptional service and that all the staff were welcoming during your stay. We will be sure to pass on your appreciation to Nadia.We look forward to hosting you again in the future. Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma
Guest User
Comfort King Room
Stayed in Jan 2024
Family
1 review
4.0/5
Very Good
Posted on Feb 21, 2024
Location is great. 5mins to Termini station. Easy traveling to Pisa and Venice. We like the breakfast. The room is a bit small.
Response from Property: Dear Guest,Thank you for your review! We're glad to hear that you found our location great and enjoyed our breakfast.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma
LauWendy
Comfort King Room
Stayed in Jan 2024
Couples
1 review
3.7/5
Posted on Feb 20, 2024
My trip is in February, the room is very hot, it still open heater no air conditioner, we have to close the heater and open the window but it is very loud as close to the main street. I asked for a fan but the reception said no fan to be provided.. I requested the upper floor when I booked in the trip.com, but Reception said no requirements are received, but finally they changed us to 8 floor We booked the breakfast but it is usual cannot say better. Overall, I have to say the price is not worth for this hotel, I will not choose this hotel for my next trip to Roma.
Vivianlwl
Comfort King Room
Stayed in Nov 2023
Travel with friends
5 review
4.0/5
Very Good
Posted on Dec 26, 2023
I would say this hotel is very good but also very disappointing in some sense. Overall, I still like this hotel since some parts of this hotel is just heavenly amazing. The service of this hotel is super good. The receptionist Aras is super friendly, the waitress Nadia in the hotel is provide a very warm welcome and goodbye to us during checkin and checkout. Let’s start with the good points. This hotel restaurant, sadly not found in google, is definitely the best food in Rome. Not even others 5* restaurant outside is comparable with it, especially the carbonara. I have been Rome for 6 days and found no match for the restaurant in this hotel. This part is worth a 6 stars I would say. The next part is definitely about how warm most of the service is, you can get whatever sensical from the reception for free, like toothpaste, toothbrush, shaving. And I have to mention again Aras and Nadia are really our friends who serve us very well during Rome. We will miss you. Now I will start with something disappointing. First, there is some minor marble scaling in the holder of shampoo/bodywash in the toilet of the room, which makes it look dirty. Next, there is no air-con during winter and you have to open the window yourself, which might attract flies outside, but luckily only one fly actually flew into our room because of this. What’s worse is that one of the receptionists at night is super impatient to us when we call him about the air-con issue, which happens on the first day. This incident really hurts the rating of this hotel a lot on the first day. Yet luckily I didn’t meet that guy anymore and Aras Nadia and the restaurant saves the 5 star from me :) One more things I want to mention and I hope the hotel would invest is the gym. Out of 5 machines 4 of them are for cardio, which is actually pretty useless for a sporty person, while a sporty person is your target of the gym. I would suggest adding one more multi-task machine like the smith, and also dumbbells at higher weights.
Response from Property: Dear Vivianlwl,Thank you for taking the time to provide such detailed feedback about your experience at our hotel. We are thrilled to hear that you had an overall positive experience, particularly with the exceptional service provided by Aras and Nadia. We're also delighted that you enjoyed the restaurant, and your compliments mean a lot to us We sincerely apologize for the inconveniences you encountered, particularly the issue with the air-con and the less satisfactory interaction with one of our receptionists. Rest assured, we take your comments seriously and will address these matters with our team to ensure improvements. Your suggestions regarding the gym are also noted, and we will consider them as we continually seek ways to enhance our facilities.We hope to have the opportunity to welcome you back.SincerelyStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma