LH Hotel Andreotti

Only 1 socket in the room, so you could have the fridge or light or kettle on. The walls were covered in a pale textile, but had vents high up with strange dark grey stains around them, reminiscent of smoke . Red carpet/ harsh velvet on skirting boards and bed head. The table was a computer desk that had chips all over it. Paper cups, no coffee sachets, 2 t bags per day, no spoons or milk Did have a fridge and an ineffectual air con. Scrambled eggs that were bouncy, breakfast staff quite grumpy,. The lift was charming, similar to the one in the film Thoroughly Modern Millie.

At 11:00 pm the floor of our bathroom was covered with dirty shower water from the room above. I went down to the desk and the gentleman, while polite, informed me that there was nothing he could do. He couldn’t get maintenance, the hotel was full and we had to stay in our room. He talked to the manager who was no help. He gave me a stack of towels so I could clean it up and promised me that he had early departures and would have a bathroom cleaned by 7:00 am so we could shower before our early tour departure. At 7:00 am he gave me the key to the newly cleaned room. Fortunately, I checked the room before we moved our stuff. Upon entering I encountered someone who had been sleeping until I woke them up. Returning to the front desk the young lady, who was not polite, said it must have been a computer problem that caused them to send us to an occupied room. There was no clean room. I suggested to the manager via email that they might compensate us for little sleep, no showers, having to pack up and move with a room for one night the following weekend when we came back through Rome. Her reply was a $20 discount from what I could book online. Her reply included repeating a series of lies from the young lady, downplaying the problems and a lot of excuses. Stuff happens especially when you’re traveling. But, the hotel manager had the opportunity to make things right and completely failed.