Guest User
May 4, 2022
We were three friends finally travelling after the pandemic and truly excited to visit Rome, since for one of us this was her first time in Rome. We had difficulties right away as a result of the management insisting to call them, when I had written continuously on the booking app, stating clearly the time of arrival. It's really costly to call with an international data plan and the property didn't use whatsapp. It resulted in us waiting and when the person in charge of check-in arrived, she didn't bother greeting and was grumpy as if someone had forcibly sent her to meet us. As soon as we were let in the room, there was a foul smell coming from the bathroom and the room looked shabby and as if the cleaning has been done very carelessly. When confronting this girl, she got angry and immediately called someone on the phone shouting and swearing, words like "ste stronze vogliono un 5 stelle" and "hanno rotto il cazzo" and other racist slurs. When the owner/her father showed up, he cared only about the fact that we didn't call and even though I explained that I sent messages, it didn't seem to make any difference. No apologies for his daughter's offensive language, or about the fact that the room hadn't been cleaned and soap and toilet paper were missing. Apart from its centrality, the property is just not worth it. It's unacceptable that they treat paying customers who are looking forward to have a stress-free holiday in such an offensive, arrogant and disrespectful manner. It almost ruined our weekend getaway. By the way, breakfast was just some prepackaged stuff from the cheapest ones you find in the supermarket.