Guest User
August 4, 2022
Reception of the unclassifiable owner 🤷🏻♂️ Absent never seen except in the morning that we had to pay and hand over the keys. We were not satisfied at all, after having immediately reported the critical issues of the stay via whatsapp, he replied after two hours 😡 with we will verify !! I will list the critical issues: difficulty in using the toilet because once the water button was pressed to refill it took from two to three hours therefore unusable by two people in a row, the bidet nothing did not come out water, and to finish the shower with cold water 😱 even if I must say that keeping the sink mixer / tap open after about ten minutes, hot water also arrived in the shower mixer !! I reported this immediately and after two hours I see myself replying via WhatsApp: "we will check" 😡😡 think the grandson had to go to the bathroom to do his business and couldn't because the owner didn't deign to check immediately or hear from me on the phone, in the morning no breakfast because the coffee machine did not work, therefore two days breakfast at the Bar with its cost, also reported but nothing, last thing but not least as seriousness! the toilet paper roll was already halfway started once it was finished it was not possible to have another one just for the sake of communicability and the lack of availability to solve some problems what to say a disaster I would not set foot again for any reason in this B&B "Sotto la Cupola", the only time I was able to have the honor of speaking with the owner was in the morning for the delivery of the keys and to pay the debt, just think she went down to the street with the mobile POS. take the money Of the two nights, honestly I was expecting an apology and even a small discount as compensation for the inconvenience he had 🤷🏻♂️ but the only thing he thought is to find far-fetched excuses !! Like in "Rome water is a disaster" the fault of the water with a lot of limestone etc ... ..😡😡😡😡😡😡😡 Terrible !! Shameful that these people are allowed to play such an important role in tourism .. Giuseppe Tagliarino
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