Guest User
May 12, 2023
I am very sad about having to stay here. I have booked on Hostelworld, which is kind of a pain in the ass app. Although I initially had to change the dates and the hotel said it was fine, nothing was reflected in the app so I had become confused, and I had a lot of other things going on this year, and I thought that I had not booked the hotel for some reason! I ended up booking twice and I had canceled a reservation for my elderly 88 year old father and me. They refused to refund my money because I didn't pay extra for cancellation. This trip is a once in a lifetime experience for my father and me and we don't have a lot of money, and like other tourist to go to Rome. I'm really sad that the hotel sees fit to keep my hard-earned money instead of taking pity on me and refunding it. I've been refunded by other hostels under similar circumstances around the world. I'm also an Italian citizen, and sadly many of my country, men and women tend to fit the horrible stereotypes. Expect to lose money if you come to this place.