Hotel Santa Maura

A stay to forget. Already upon arrival you are welcomed by staff who are not particularly trained and are not interested in offering you well-being, but rather in asking you to pay for your stay immediately. The room is a disaster: small (there were three of us) to the point that a bedside table had to be removed otherwise the third bed wouldn't have fit. Non-existent double bed: two beds pushed together without topper. Nightmare bathroom with cracks in the jambs filled with white powder (insecticide???). The room is generally not very clean with a bidet that moves and the drain acting up. But how do you keep such structures open? The breakfast is not special (I remember that theoretically we are in a four-star hotel) but compared to the rest it is acceptable if it were not for the fact that the room smells of old and poorly cleaned furniture. Experience to forget.

I stayed with my family in this hotel (if you can call it that) on the occasion of a music competition. The sign at the gate has 4 stars, the one inside the courtyard has 3 stars: it wasn't even worth one star, it would have been too many. Convenient location due to its proximity to the music school. This is all the positive things I can say. The rest was a nightmare. The structure is dilapidated. Among other things, I learned that it was recently restored (I imagine how it was before 😱) They gave us a room that would be a sacrilege to define it as such. Fridge non-existent, air conditioners not working except for one which gave off a bad smell as soon as it was turned on; on the wardrobes there was a finger of dust and various objects thrown there probably after the restoration; the very small and dilapidated bathroom, with a socket not taken because it didn't work (if you wanted to fix your hair in front of the only mirror you couldn't do it (either you were phoning/straightening yourself or you used the camera on your cell phone as a mirror. The hairdryer (considered that there were no sockets in the bathroom) had been placed on a socket in the room and placed on the desk; shower with curtain of undefined color (black/brown) as the stagnation of water had ruined it not to mention the rise in yellowed plastic (risk of fungi); toilet brush with residue from other customers (this was the thing that made me vomit); the shower head was not removable so even if you didn't intend to shampoo you had to do it of course. We asked for headphones and the answer was categorical (we don't have them); my husband had a nosebleed during the night: the cleaning ladies made up the bed regardless of the very visible blood stains (for the series). ...we don't care because you have to sleep there); mattress without even a mattress cover (bottom sheet placed directly on top of it), dirt and dust on all sides. I have much more to say but I'd better stop here. Moral of the story: Run away and don't even stop in front of the gate: you risk remote typhoid

Hotel in the final phase of internal renovation with the staff, kind and attentive, doing their utmost to ensure that the situation does not create particular inconveniences for users. Clean room, comfortable beds, TV with efficient climate and equipped with fridge. Satisfactory breakfast. Structure with internal car parking, in an excellent strategic position near the GRA and the metro station.

We stayed on 25th April . My daughter returned home and realized she had forgotten a bag with 2 pairs of shoes. No problem, "surely they'll have put it away" We naively thought. We called the same day we checked out. The response of the hotel was : We did not find anything . Which is impossible. Be careful not to forget anything.