Pantheon Relais Luxury

I worked in hospitality for many years and one important aspect of the business is to show flexibility and compassion to guests in exceptional circumstances. I travelled with my wife and two kids (10 and 4). Our airlines company changed our flight from 6 am to 7 pm (night flight for 6 hours). I asked the hotel if they can cancel the last night (48 hours notice) in order for us to catch an earlier flight or at least allow us to stay in the room until 3-4 pm if we keep the same night flight. Hotel refused both requests and asked us to pay 190 euros for staying in a smaller room for few hours after check out time. Of course they are not obliged to help contractually but i kept thinking what would happen to a family with kids if they dont have the money to manage the situation …

We spent one night in the Pantheon Relais and it was one night too many. Despite a staff that tried to be helpful when they were around, there were many things that we disliked about the property. The Good Breakfast is delivered to your room because there is no communal space to speak of in the hotel. We ordered croissants and cappuccinos, and both were first rate. The Good/Bad The location was both good and bad. Good because it was right near the Pantheon (maybe 40 meters away) on a street with lots of restaurants. Unfortunately, the street noise was carried up to our room making it difficult to sleep at night. Also, the street was not accessible by car, which meant that you had to walk with luggage to/from the hotel, albeit not far. The staff was also both good and bad. The hotel is not staffed full-time, but they tried to be helpful, despite struggling with English. The Bad The property was quirky and dingy. The air conditioning couldn't cool the room, the front door of the hotel didn't lock and there was no staff to ensure safety, the windows didn't block street noise, the shower was uncomfortably small, pillows/shampoo/toilet paper were awful, etc. I looked up requirements for a five-star hotel in Italy and among the requirements: receptionists who can speak at least three languages and reception should be open 24 hours a day. The main receptionist struggled with English and used her phone to communicate. Moreover, the reception desk was not staffed 24 hours a day. Anyone ovr 30 should really not stay at a property like this. It's relatively inexpensive for a reason.

Everthing was excellent, great location and great service. We enjoyed a lot our stay. Great comunication with the recepcionist, we had to leave the room before 7 am and they gave us breakfast early which was great

This location cannot be beat. The hotel is a few steps away from the Pantheon. Important to note that taxis cannot drive right up to it and there are stairs with no lift if you have heavy bags. But the staff are so helpful and the room was very clean and quirky, cute. Breakfast is ordered the night before and served on a tray at a time of your choice to your room which worked great for us!

What a terrible hotel this is! It was dirty, poorly maintained, dark and poorly ventilated, many things broken. Early in the morning, people were standing next to the room door talking loudly for several hours, so that it was no longer possible to sleep peacefully. Worst of all: you can't lock the door yourself from the inside, and it felt very unsafe because of that. The key to the hotel room fits all the doors. Very strange and unsafe. Our complaint has never been responded to; no restitution. Way too much money for such a shabby place. The only positive point: the street where the hotel is located is very nice!

The only good thing about this place is its central location. Otherwise, multiple things were problematic. Our AC was leaking water and it caused the desk and floors to be wet. When we told them about this problem, they said to turn off the AC. Then the next day, the remote to the AC was taken away and we could not turn on the AC. Then our shower drainage, was not draining the water collected for an hour before it drained. Then the entry door sometimes does not lock, or it locks and cannot be opened with the key card. The reception is open only until 6pm and I have been contacting the emergency number to ask for a different room and the lady keeps saying we will fix tomorrow… this is also what they told us the first night. I have sent multiple WhatsApp messages and called them, no resolution and I feel they are going to keep saying ‘tomorrow, tomorrow’ until the day we leave. We asked for a different room and they said it’s fully booked. We asked to be provided a room at their sister properties and they said they don’t work with the other properties. This hotel issues really affected our trip.

Fantastic small hotel. Location right in the middle of Rome within walking distance to all the main sights. Situated where all restaurants are available right outside. Reception very helpful and accommodating. Breakfast available to order and delivered to room. Very good.

The location is good, the staff is friendly, but we were there for 3 days, and the air conditioning never worked, They had no idea if it would be fixed. Leaving the window open was the only option, but the street is very loud. The staff leaves at 6 pm. Our room did not have a shower, only a bathtub.

Absolutely amazing! We were in Gea room and it was plenty for 2 people. Staff was extremely attentive and easy to work with. Location was perfect. Many restaurants just down stairs and shops. Pharmacy about 3 minutes walking if needed. Pantheon within steps and very easy walk to Trevi Fountain. All amenities worked very well and no issues. Breakfast was delicious and on time every morning. Delivered to your room in a half hour window of your choosing. Order and select time for breakfast the night before by 10pm. Only issue was one night WiFi was not working at all. With no staff at the desk after 6pm we couldn’t do anything about it.