lallan97
July 29, 2022
To start with, when we booked we had booked for a bungalow with a patio, which is not what we were given when we arrived. The bungalow had no patio, the surrounding areas were covered in weeds and cigarette butts. Inside the bungalow the curtains were half hanging off the curtain rail, the wallpaper in the corners of the room had peeled off and hadn’t been repaired. The toilet seat in the bathroom was stained and had chips out of it around the rim. We then had to go to reception to show them the photos that they had posted on our booking and explain our disappointing with the accommodation we had been given v’s the photos of accommodation advertised that we had paid for. They stated that the photos on the listing were from a different part of the park than we had been allocated. We then explained that these were the photos on our booking so we expected to be staying in this area as this is what was advertised to us when we selected our room choice. Thankfully they agreed to move us to this area of the park however we had to wait an extra hour for this accommodation to be ready and cleaned, meaning we didn’t get into the new bungalow until after 6pm. There were no apologies given to us by any of the staff for the inconvenience this caused us or for them placing us in the wrong accommodation to begin with. Once we were able to get access to the new bungalow things were a bit better however the photos that they posted are still quite different to the actual accommodation which is quite dated and needs some TLC, but we now had a patio as we had been promised so we were happier about that, until we discovered that one of the two patio chairs we had been given was broken so one of us had to sit on the wall to be able to eat at the table on the patio, this wasn’t great. In addition to this the plugs at the side of the bed were broken so we weren’t able to plug our chargers in as the socket wiggled about when you tried to do this so we only had one working socket available to use in our two person bungalow, which was located on the other side of the bungalow from the bed. Aswell as this the listing states that there is WiFi available throughout the whole park however from my experience of trying to connect on my phone, my partners phone and our iPad, the WiFi is only available in certain areas of the park and seems to drop as soon as you go into your accommodation. I would not recommend Flaminio Village to others and will not be staying here again.