The First Roma Dolce

This is a beautiful & sophisticated hotel. The decor and cleanliness were superb. I love the variety of pillows and the high-tech rooms. The bed was great and we appreciated they had an English TV channel. But let me tell you the best part of this hotel - THE STAFF!!! Everyone from the doorman, Bryan, to the ladies working reception, Alina & Merve, were so kind and helpful. I feel like they love their jobs, which is important. I was impressed with the professionalism and communication as well before arriving. They made our honeymoon feel so special! We look forward to booking our next trip to Roma to stay with them again!!

I wanted to love this hotel, but there were so many small things that left us feeling disappointed. First of all, the staff were all wonderful. We had absolutely no complaints there. Our issue was with noise, both from other rooms and from the street. We were looking for a quiet hotel and with all the food traffic, Street performers doing karaoke using loud speakers, and the early morning trash pickup/Street cleaning, it was incredibly loud. We were moved to a different room due to ants in our initial room, but the people in neighboring rooms were incredibly room. They were constantly running back and forth in the hallway, banging on doors, yelling out to each other, and just being loud in their rooms. The doors/hallways of this hotel aren't well insulated so the noise transfers very easily. My husband actually had to go out and ask someone to knock off their noise after we were unable to sleep one night due to the person next door to us locking themselves out and shaking their door trying to get in. The hotel construction made it sound like they were trying to get into our room. She was also loudly talking on her cell phone in the hallway. All of the noise was just incredibly invasive and not restful at all. The pillows and bed also left something to be desired. They were just not comfortable. The rooms were also very tiny. We knew that when coming to Europe, rooms won't be the typical huge American sized rooms but these were kind of ridiculous. If we tried to open the suitcase, we had no room to walk. If the chair moved slightly, the door wouldn't open. The location of the hotel is good, we walked to everything very easily. But the noise was just not something I was expecting or wanting to deal with. This was our 4th hotel on our trip and all the other hotels in other major European cities didn't have these issues with noise or room size.

The best hotel I've ever encountered, with meticulous attention to every detail to ensure guest comfort and pleasure! Exceptionally kind, knowledgeable and helpful staff, from doorman to front desk to wait staff to housekeeping. All facilities clean and accommodating. Food is beyond excellent. Their partners, such as the taxis they called for us, are honest and know the city well.The manager told me he strives for a family atmosphere and to make guests feel like they are in their own home. This hotel succeeds big time, and it's right in the center of town.

Staff provided an excellent service with charm and smiles all round. Nothing was ever too much trouble. Breakfasts were very good, beautifully presented and always with great ingredients freshly cooked including the pastries. I loved the fact that tables were served individually, plentifully and efficiently (thank goodness there was no buffet - I detest communal self-service). The top floor suite was smart, but in some respects, it was style over function. The room was very clean, the bed was comfortable, hot water was plentiful and the towel radiators always hot. Design issues didn't make it the perfect experience - for example: the bed was too close to the wardrobe hindering access and drawer storage was limited. The space could have been arranged more effectively. The lighting system didn't function as intended and adjusting the air-conditioning system controls in the room was futile. It had to be over-ridden by staff at reception. We selected a temperature and they set it - so not ideal. We paid for a view which was of a building opposite - nothing else in sight from narrow windows, which positively provided good sound-proofing. From the street view shown, it is obviously not a wide road which naturally limits the view. That was the most disappointing aspect of our stay - the BA holiday for one week including flights, breakfast and a questionable view cost £9,000. However, I have to reiterate that each and every one of the staff we met really made our stay most enjoyable.