Guest User
November 24, 2023
My stay at Piccolo Borgo was unfortunately disappointing. It started off on the wrong foot with our first room being excessively hot, a stifling 33°C, and crawling with bugs. We hoped for a quick fix, but things didn't get much better. After explaining the situation to the hotel staff, they shifted us to another room. However, this room had its own set of problems, with a broken toilet and shower. It seemed like we were hopping from one issue to the next without any respite. When we asked for a refund due to these unacceptable conditions, the staff was uncooperative, insisting we stay the remaining five days. They suggested a third room, but by that point, we were completely disillusioned and chose to leave. My wife and I left frustrated and covered in bug bites. The icing on the cake? We're still trying to get our refund sorted out.