Guest User
May 28, 2022
The hotel itself is clean, there was no tea or coffee facility in the room for whatever reason and it’s located in the centre which is great.. But where is the service?!... It’s a quite pricey hotel and in our experience the staff were rather unwelcoming especially the restaurant staff, terrible! We missed the breakfast by 5 mins on our first day and the man with glasses said “closed”. Okay, I accepted that breakfast is over and the restaurant is closed. I asked him if it’s still possible to have a cup of coffee, then he cursed porco dio while banging dishes. I understood what it meant despite of my non italian heritage. cursing at guests is not only inappropriate but extremely rude! The next morning, we returned for breakfast and it was disaster! No coffee, no cutlery, most importantly no service! Waitstaff running around in chaos, completely disorganised. They were already out of foods by 9am.... definitely not coming back. Rome is a beautiful city because of the Roman ancient history for which tourists are spending their money for, but what will this city offer without it?! there’s no need to curse, a little more respect would be appreciated..