Jennifer
July 20, 2023
Absolute worst experience I have ever had with a hotel. When I arrived late at night, there was a leak in the AC and it was dripping on the floor. Since it was late, nobody could come to fix it until the next day. Between the smell and the noise, I could not sleep. I had to move down the street and pay for another hotel, which I informed the Shire about. I stayed at the Shire the second night. I was nothing but nice and understanding, and I did not make a fuss. However, I have reached out 3 times regarding a refund for the first night, or any sort of compensation, and I have not heard back. I have tried through *******, and they informed me the Shire refuses to give me a refund. Extremely frustrating and rude staff. I would like a response at the absolute minimum. No apology or anything. Avoid at all costs.